Exede Internet Viasat Wildblue Worst experience of my life Nationwide

A little over 2 weeks ago I contacted Direct TV for tv and internet service. They explained that they bundled Direct Tv with Exede internet. I was quoted a monthly bundle price of $99.

I went through the whole process with the rep from Direct Tv. Made arrangements for someone to come out and install the system. He then transferred me to Exede for my internet.

I made arrangements for exede to come do the internet installation. I was told I could lease the equipment for $9.95 a month or purchase it for $199. I chose to purchase. Direct TV came out on May 20 and did an excellent job. Their tech was both professional and pleasant. Exede came out on May 23 to install the second dish for the internet.

First thing the tech told me was the equipment I purchased was not WiFi compatible and I would need to pay $50 in cash for a router. Which I did. Then he proceeds to start the installation. First, he didn't have enough cable on his truck. So he pulled out my old cable that was left over from Comcast. Next he drapes a cable across the middle of my roof.  When he left, I had internet that was extremely slow. I called customer service and was told it was a weather related outage. (No bad weather in my area). The problem got worse. I had no access at all. I called several times.

Anyway, where he installed the router and modem, he left a tangled mess of wires. The large black box, I believe it is the power pack was left dangling from an extension cord. It fell and the weight pulled my electric outlet right out of the wall. The plastic on the outlet was burned and melted.

I called exede. They sent another tech. He called his supervisor and told him it was the worst mess of an installation he had ever seen. He sent his supervisor pictures of the outlet.

After days of calling and being put on hold for countless hours, I called the corporate office. Within hours, someone from exede called to tell me that they weren't responsible. My outlet must have been improperly installed. (The tech that took the picture acknowledged that the weight of the power pack is what caused it to pull out of the wall. I heard him on the phone with his supervisor.

One week after the installation, I get a letter stating  my internet will be $69.99 plus taxes and fees per month. Well the TV portion is $50. The bundle price is supposed to be $99 before taxes and fees. At $69.99 that makes my bundle $119.99. Not the $99 I was quoted.

And as of right now, I have no internet access at all.  Not a single light is lit on the modem. And I have a burned outlet in my wall. I was simply told to call the fire department or pay an electrician to fix it because it isn't their problem.

The day after the installation they took the first payment out of my account. So, in total, I have given them over $300 in the last 2 weeks for internet that I don't have.

Sorry for the long rant. I've left a lot out. But a near electrical fire and not internet is enough to start with.