Complaint Review: Exede Via Sat - Select State/Province
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- Author Not Confirmed
- Exede Via Sat Select State/Province USA
- Phone:
- Web: Exede.com
- Category: Internet Services
Exede Via Sat Wildblue internet A lot of hidden information from this company United States
*Consumer Suggestion: Exede Move Is Free
*UPDATE Employee: I Want To Help..
*UPDATE Employee: Moving Your Service
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When I was signed up with this company I was told I would have unlimited moving and not have to worry about any thing. Well the time has come to move and well now they want me to sign a new 2 year agreement that I was never informed of when I signed up. Then to top it all off when you move you have to return not only the modem but the receiver too. This is crazy. I am planning on canceling this and will fight the early temination fee some how. Service not good and lost service many times and when I would call about it they couldnt help me or the call got dropped and they wouldnt call back. Usually the problems happened after their office was closed. So tired of this lameness and with having a cap is crazy because once you meet it they want you to buy more. Heck no Im not going to buy more. Once my GB disappeared really fast and they tried to tell me what it was from and come to find out it wasnt from that I think they ran it out on us on purpose. Im done and no turning back. Do not use this company they will bleed you dry and frustrate you to no end.
This report was posted on Ripoff Report on 03/15/2014 05:31 AM and is a permanent record located here: https://www.ripoffreport.com/reports/exede-via-sat/select-stateprovince/exede-via-sat-wildblue-internet-a-lot-of-hidden-information-from-this-company-united-stat-1130823. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#3 Consumer Suggestion
Exede Move Is Free
AUTHOR: LakeCountrySat Exede Elite Dealer - ()
SUBMITTED: Friday, March 28, 2014
My name is David Varner and I am an Elite Dealer for Exede and also am a memeber of the Dealer Advisory Council to ViaSat. My company Lake Country Satellite has been the #1 dealer for Exede on the East coast for over a year. The move service is free. You do need to send back your old modem and TRIA back. This is a good thing so you will have new equipment installed at your new home.
There is no charge and it does not increase the orginal length of your contract.
Below is my contact information if you have any further questions or concerns.
David R Varner
866-273-4426
#2 UPDATE Employee
I Want To Help..
AUTHOR: ExedeCrystal - ()
SUBMITTED: Wednesday, March 26, 2014
HI,
I apologize for the miscommunication you have received but I will be glad to answer any questions or concerns you may have about our service.If you would like to discuss this further, please send an email to exedelistens@viasat.com with your contact information and the best time to reach you. I will be happy to help. Thanks, ExedeCrystal.
#1 UPDATE Employee
Moving Your Service
AUTHOR: Exede Sherry - ()
SUBMITTED: Monday, March 24, 2014
Christine,
We value you as a customer, and definitety don't want to lose your business. We do offer to move your service for free every time you move . A new 24 month contract is required because you are essentially closing one account without cancellation fees, and opening another. Another great thing, is we offer you new eqiupment, and a new 24 month warranty on that equipment. I am sorry to hear about your connectivity issues. Our technical support agents are available 24/7 for your convenience. I would love to talk to you to see what we can do for you. Please email your contact information and the best time to reach you to exedelistens@viasat.com
Exede Sherry
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