Report: #859516

Complaint Review: Exoto Inc

  • Submitted: Mon, March 26, 2012
  • Updated: Mon, March 26, 2012
  • Reported By: Frustrated Brit — United Kingdom
  • Exoto Inc

    Internet
    United States of America

Exoto Inc Knowningly sent model with defective paint work Internet, Internet

*REBUTTAL Owner of company: Exoto Enjoys 5 Star Quality Reputation

Show customers why they should trust your business over your competitors...

I wish i had found this site back in 2009 as it would of been a welcomed way to air my frustration.

I have brought a total of 4 models from Exoto Inc and 3 of the models were found to be defective. I purchased 2 Cobras in seperate orders and at different times and both models had broken suspensions. The first i didnt notice as it was missed on first inspection and subsequently no complaint was made. When i received the second cobra i meticulously checked it and found it to also have a broken suspension. I contacted Exoto immediately to resolve the problem and after a few replies from a sales advisor (Shane Meyer) i was left waiting for an address and addressie to return it to for a replacement, im still waiting to this very day for a reply??? I find it hard to accept that both models were damaged in transit considering the excellent packaging that exoto include to protect the model but hey maybe im just unlucky. The worst experience i have had with Exoto was with the 3rd model that i ordered, a black Porsche 935 Client version and when i received the model i was greated with a black Porsche 935 with the most horrendous paint defect.

 Very disgruntled i immediately contacted Exoto Inc regarding the problem, again the reply was from (Shane Meyer) and after a few emails back and forth with various options to rectify the matter i was informed that the model was knowingly sent out in this condition and to resolve the matter i was to return the model at my expense and another one would be sent out. Quite why i should of been the bearer of the return postage was beyond me considering Exoto knew the model had a defective paint finish before sending it to me. Apparently this complaint was passed onto Tony Keusseyan but i never received any correspondence from him what so ever. As with the cobra eventually the reply emails from Exoto ceased and unfortunately for me after consulting a consumer legal representative here in the UK i was informed there was nothing i could do about it as the legal system works differently in the USA to the UK. My opinion is that i feel Exoto Inc take advantage of this, the high cost of return posting to the USA (for european countries) and the fact that some overseas buyers (me being one) are not able to phone to complain as the costs would be to high so we are left with being only able to email which it seems Exoto Inc can quite easily ignore and eventually sweep the problem under the carpet. So to this end I have 3 models from Exoto all with defects and quite frankly not fit for thier purpose and can safely say i will NEVER purchase any models from Exoto Inc again. Im a director of my own company and i would never dream of treating my client/customers in the fashion that i have been, come on Exoto Inc. sort your customer care out!!!

Rant over.

Frustrated Brit.

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This report was posted on Ripoff Report on 03/26/2012 12:30 PM and is a permanent record located here: http://www.ripoffreport.com/reports/exoto-inc/internet/exoto-inc-knowningly-sent-model-with-defective-paint-work-internet-internet-859516. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
0Consumer
1Employee/Owner

#1 REBUTTAL Owner of company

Exoto Enjoys 5 Star Quality Reputation

AUTHOR: Tony Keusseyan - (USA)

Many times, faceless and nameless, ghost-like consumers attacked our service (intangible) because they could not attack our products (tangible).

Since the early 1990's, Exoto Inc. has built a reputation for building the best models in the world. As a matter of fact, we've been in business for over 32 years! A company cannot survive that long, enjoy a 5 Star Product Reputation, if it was building 1 good product out of 4!!! Your story is hard to digest. As the French say, it is a story that cannot stand on its feet!

Although a long time has passed since you penned your complaint, you must have heard (since), or seen - about EXOTO, other EXOTO models, and EXOTO's reputation in building the best.

Regards,

Tony Keusseyan

Exoto Inc.

 

 

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