Ripoff Report Needs Your Help!
X  |  CLOSE
Report: #1330596

Complaint Review: Exoto Inc. - Moorpark California

  • Submitted:
  • Updated:
  • Reported By: John H. — Peoria Illinois USA
  • Author Confirmed What's this?
  • Why?
  • Exoto Inc. 5440 Atlantis Ct. Moorpark, California USA

Exoto Inc. Takes my money and doesn't deliver product. Similar issues as others have had. Moorpark California

*REBUTTAL Owner of company: Problem Solved

Show customers why they should trust your business over your competitors...

Is this
Report about YOU
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
How to fix
Ripoff Report
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Tony Keusseyan, owner of Exoto Inc., as taken my money totalling $2674.44 for six model cars, and has yet to deliver the model cars.  About $1100 of the amount he has held since 2007.  As others have done, I would periodically inquire as to status of delivery, and I'd get a response that the cars will be made very soon.  I took him at his word, and that is a big mistake. The cars have not been delivered, and even if they are made, who knows what price he would now charge, despite the fact that for two of the models I've already paid full price. 

After running out of patience, I've asked recently asked for this money back, and the initial response was that someone would call me by the end of the week.  No one did, so I called on a Friday.  I got Tony on the phone which is pretty lucky, and he said that someone would contact me on Monday.  No one called so I called on Tuesday and got the bookkeeper who said that she would relay my request to Tony.  Still no response, and I've also sent emails. 

Tony is not to be trusted and he has terrible business practices.  I would not buy anything from him again.

Because the amount due me is too small to pay for a lawyer, I've contacted the BBB in Santa Barbara, CA, the attorney general's office in Illinois where I live, and the attorney general's office in California.  Hopefully someone will be able to help me.

If anyone has any other ideas of whom I could contact to help get my money back it would be appreciated.           

 

This report was posted on Ripoff Report on 09/28/2016 11:02 AM and is a permanent record located here: https://www.ripoffreport.com/reports/exoto-inc/moorpark-california-93021/exoto-inc-takes-my-money-and-doesnt-deliver-product-similar-issues-as-others-have-had-1330596. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Updates & Rebuttals

REBUTTALS & REPLIES:
0Author
0Consumer
1Employee/Owner

#1 REBUTTAL Owner of company

Problem Solved

AUTHOR: Tony Keusseyan - (USA)

POSTED: Wednesday, July 26, 2017

John H. has been a valuable EXOTO customer for many decades. He was always satidified with the product and service we provided him. At some point, he ended up with about $2,600 of paid upfront deposits on future releases.

The implosion of the die-cast manufacturing base in China has pushed high-end modeling by over a decade. This was a "force majeure" as China was quickly moving to become an exconomical super power. So, the landscape in our industry has changed, and collectors need to be much more patient before receiving new products. For this reason, Exoto Inc. has also stopped taking deposites on over 80% of our new releases.

 

Per our Sales Conditions, clearly mentioned in our website and sales material is non-refundable (NO CASH REFUNDS). This was explained to John H. who took the matter to 2 Attorney Genrerals, BBB, and other - loosing his case and argument every single time.

 

Exoto Inc. remained honorable, and when John H. was finally convinced with an exchange, in lieu of, we completed the transaction and refunded 100% his deposits.

 

Many times in such cases, consumers complaining stop short on telling the complete story, or once an issue is resolved, they fail to come back and complete their complaint.

 

Regards,

Tony Pierre Keusseyan

Exoto Inc.

 

 

Respond to this report!
What's this?
Featured Reports

Advertisers above have met our
strict standards for business conduct.

X
What do hackers,
questionable attorneys and
fake court orders have in common?
...Dishonest Reputation Management Investigates Reputation Repair
Free speech rights compromised

WATCH News
Segment Now