Expect Payment Solutions - Brandon Skinner Merchant/Credit Card Services Vancouver Washington

I am NOT the owner or an employee of Expect Payment Solutions. I am a very unhappy customer. 

Every one of your rebuttals are an attempt to take the heat off of your companies practices and mistakes. Stop blaming your customer and take care of the issue. The reason, and I know this from experience with your company, that it takes so 'long' for someone to complain is because no one there responds to issues or complaints. The sound of silence from your reps and from your Vancouver Office is deafening. I have been trying to get otwo issues resolved with your company for almost a year now. And yet they are still not resolved. 

IF I get a response from our rep, it is a non answer always blaming someone at your office for not following through. If I complain directly to your office, I get a response from the rep blaming me for not providing the information. 

I changed companies in good faith a year ago. I don't need this expensive swipe machine which I wasn't told about at all. In fact I made it very clear that we didn't need a swipe machine as we did everything online. And yet here I am with a monthly lease on something I didn't authorized. It was just slid in because you guys probably get a kick back from First Data for everyone you lease out. 

And how hard can it be to change the company name on a merchant account? Every month I get dinged for a bad TIN and every month I complain and every month I am told AGAIN that I haven't provided the information and EVERY month I give it to your rep again. And again. 

And today I go in to make sure my swiper works for an uncoming show, and I will damned if it doesn't. We had all kinds of issues with getting this set up initially and now I can't get a response from anyone. Again. 

It is hard to tell if your sales rep is just stupid or if it's your entire company. Heck, I can't ever get anyone to answer the phone there and you don't provide direct email addresses. hmmm Wonder why. 

So get off your high horse and fix your company. 

What are the additional charges?  We have a signed agreement that you signed and initialed yourself that specifically states that you understand and acknowlege receipt of equipment?  You were set up well over 1 year ago, why now is this becoming and issue?  You have been processing with us this whole time, receiving the same charges this whole time yet you suddenly have a problem with it?  Why did you not have a problem the first 14 months you were with us?  You did enter a contract with us, that is why we are holding you to it, why do you want to discontinue service?  Give me a legitimate reason and we can discuss it, otherwise, you do have a contract, same as you would with any other company.