• Report: #1390291
Complaint Review:

Expedia .com

  • Submitted: Thu, August 03, 2017
  • Updated: Thu, August 03, 2017

  • Reported By: VeteranG — Ellisville Mississippi USA
Expedia .com
Internet USA

Expedia .com I'm a service disabled army veteran, this is the third time in four months that expedia has ripped me off I've been using them for 3 years now. Internet

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 My wife reserved a hotel in ocean springs ms through Expedia, according to Expedia if we used our points we would receive a 20.00 discount on room bringing it to 88.00. After paying for it, I looked at the hotels website to discover the hotel is under renovations, also to discover the 88.00 dollar charge is what the hotel would charge me including taxes if I were to walk in and ask for a room, which they informed I would receive a military discount brining it even lower. When I called the 1800 number Expedia provides I encountered a young man from India who after an hour and six minutes of putting me on hold to ask his supervisor and confirm my complaint of the hotels status and fees his solution was to cancel my reservation and I can just book directly with hotel. So I cancelled my reservation only to find out that Expedia charged me 108.99 instead of 88.00 and will take 7 days to refund me. This is the third time now that expedia has booked us in a hotel under renovation or not the quality it claimed also to discover that we were over charged . Expedia in my opinion has lost their true customer service and no longer values their customers. I will be pushing to black list them with all military personnel.. [continued below]....

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This report was posted on Ripoff Report on 08/03/2017 06:38 PM and is a permanent record located here: http://www.ripoffreport.com/reports/expedia-com/internet/expedia-com-im-a-service-disabled-army-veteran-this-is-the-third-time-in-four-month-1390291. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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