On May 11,05 at about 11 pm I purchased online a vacation package (flight, hotel and car)for the amount of $762.00 then I was told by the system that the price had increased by $50.78. I accepted the offer but the system was charging a delivery fee of $29.99 and a $10.00 booking fee which I accepted again.
After the purchase was confirmed by the system I went to verified my flight, but there was no indication that I had purchased anything. I desided to call the company 800 (Expedia Inc) number and the lady asked me for the information again and assured me that everything was ok. I went again to the web site to learn more about my flight, and again, it appeared no flight reservation.
I called 3 more time and was told that the credit card was not being accepted, so I called my bank and asked them what was going on. I was told by Keisha (bank customer service) that the company made some charges totaling the amount of $854.54 I tried again calling Expedia and was told again that they did not made charges to the account. While in my house phone I call on my cellular the bank and confronted them (Expedia). Expedia said that the system was down that I had to wait an hour so I did. But then,10 minutes later, I called saying I wanted to make reservation and the system was working fine thats when I told them who I was and explained again what was the problem.
They kept on saying that they did not withdraw money from my account and I decided to call my bank and my bank called them. They wanted me to wait 96 hours for them to put the credit back. My bank (Commerce Bank) stood 1 hour on the phone with them and demanded to put the money back or to give me the vacation package. Expedia desided to give me back the credit(Still waiting). The next day I called my bank and they told me that Expedia sent a Fax stating that any purchase was canceled ad that I was'nt going to be charged.
Supposedly they gave me credit, so I purchased another airline ticket on the 13th of May with Hotwired. On the 14th I went to get some groceries and when paying my balance was $0.00 so I called the bank. They told me that my balance was overdrawn -$400.00.
I had $300.00 on the account to get a Hotel and was gone. I asked Why? and they said I had 2 airline companies withdraw money from the acount. Thats when I found out that Expedia resubmited the order and when Hotwired withdraw the money my balance went -$400.00. I had tryied to get remborse my money but Expedia is refusing. The confirmation e-mail for the tickets they assigned went to a person named Orlando Tirado in atlanta Georgia besause Expedia used a wrong e-mail address with my phone #. This person contacted us thinking that there was an identity thef. we asked him to fowared the e-mail witch he did.
My trip is the 20th of May and I have no money instead I owe $400.00+ to my bank. I migth loose the chance to go to Colorado. It was'nt a vacation, and Expedia knew it.
It was a sacrifice to go see my daugther and her team competing for the world competition of Oddesey of the mind (School program). And when I say sacrifice is because we are a low income family and we had to sell some furniture to get the money. They did'nt took my money only, but they took my daugther's dream to see me there supporting her. Attn. Mayra Tirado Orlando Tirado
lost amount to $791.59
Vineland, New Jersey