• Report: #986195
Complaint Review:


  • Submitted: Sun, December 23, 2012
  • Updated: Sun, December 23, 2012

  • Reported By: james Butler/Branka Djurkovic — Great Neck New York United States of America
333 108th Ave., NE Bellevue, Washington United States of America

Expedia Booked vacation trip to Dominican republic. Arrived and were told that Hotel is full. Sent to another hotel, much inferior. First hotel refused to reimburse money. Called expedia. Waited on phone Bellevue, Washington

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Booked trip to Dominican Republic.  Arrived and told hotel (Viva Wyndham) full and overbooked.  Sent to inferior hotel (Be Live Canoa).  All Wyndham would offer is a seven day voucher for future stay (why would we do this; come back to a hotel that messed up reservations and of course have to pay for a plane on top of that).  Called expedia.  Waited on phone for hours.  Disconnected twice.  People who answered can't help, first transferred to supervisor then finally a manager.  She tried calling Wyndham, apparently got nowhere.  The manager did offer to reimburse one night that she said is only $78! and give a voucher for $100 when we book next trip on expedia.  Called again another day as again upset by lack of quality at Be Live.  Told that there is nothing else they can do.

This report was posted on Ripoff Report on 12/23/2012 06:48 AM and is a permanent record located here: http://www.ripoffreport.com/reports/expedia/bellevue-washington-98004/expedia-booked-vacation-trip-to-dominican-republic-arrived-and-were-told-that-hotel-is-986195. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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