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Report: #1350368

Complaint Review: Expedia - Internet

  • Submitted:
  • Updated:
  • Reported By: Discontented in Florida and Ripped off in NYC. — Ponce Inlet Florida USA
  • Author Confirmed What's this?
  • Why?
  • Expedia Internet USA

Expedia Customer service sucks Internet

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 Making a hotel reservation thru Expedia cost me a $345 late cancellation fee at the Fitzpatrick Manhattan Hotel in NYC. Now I find out that they lied to me by saying they spoke with the hotel on my behalf to obtain a refund for the penalty. My flight to NYC was cancelled due to a winter storm on December 17. Since my credit card had been charged by the hotel, I called the hotel to inform them I was not able to get there and was canceling. The hotel said that they couldn't waive the late fee because I booked thru Expedia and that Expedia would need to cancel my reservation. I tried for over one hour to call Expedia Customer Service. Unable to get a person. Tried to cancel on the website but couldn't since I was supposed to be checking in. Tried again the following day, Spoke to a person who said they would call the hotel and get back to me. Never replied. I decided to wait for my credit card statement to see if there was a credit. No credit. I called the hotel again. Couldn't help me. I called Expecia again. Said they would call the hotel manager. Called me back to tell me no luck but that since I had such a bad experience they would give me a voucher for $200 for future use. I filed a complaint with my credit card company. They have since upheld the late fee because the hotel told them Expedia never called. So, they screwed me out of $345, lied to me, and then threw a voucher at me to shut me up. Not happening. I am going to pursue other options to get my obey back in cash.

This report was posted on Ripoff Report on 01/17/2017 09:42 AM and is a permanent record located here: https://www.ripoffreport.com/reports/expedia/internet/expedia-customer-service-sucks-internet-1350368. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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