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Report: #1349589

Complaint Review: Expedia.com - Internet

  • Submitted:
  • Updated:
  • Reported By: T Bozic — ottawa Ontario Canada
  • Author Not Confirmed What's this?
  • Why?
  • Expedia.com Internet USA

Expedia.com offering a flight for over a week that doesn't exist. You book and they confirm a different fligh time. online only Internet

*Consumer Comment: Always...

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I booked a flight on Monday Jan 9,through Expedia to France for July 7 at 6:25pm - two availabel, one through Air Canada and another through Lufthansa- (after work to avoid taking a day without pay). It got confirmed by email and moments later another confirmation came in stating my flight is now at 3:20; a time I cannot do.

After being on hold for close to an hour, i finallly spoke to a rude representative that simply said, the airline canceled or raised the prices of that flight and would not honour the price I paid. I was told I could pay the difference or take the earlier flight (which was cheaper but was not offered any form of payback for that). I said i would look into at work and ensured ath I could have the 24hour free cancelation policy extended as I would need time to try to sort it out.

I called, emailed and sent facebook messages at the request of Expedia. I hung up the phone after 25minutes on hold and recieved no return messages by facebook or email. I finally got them on the phone Jan 11. I needed to reschedule the flight becasue, as expected, leaving that early on July 7 was not possible. I was told I would need to pay a 200USD fee to reschedule as i was over the 24 hour time limit.

Friday Jan 13, I get a full cancelation of just my return flight via email, with no explanation.  I now have a flight to France 9at a time I cannot accomodate) but nothing to get me home.

This time, i get through to customer service after 5 minutes on hold. They state that I requested a cancelation, which I did not. First, I asked to be rescheduled, not canceled. Second, if i was going to cancel a flight, why wouldn't I cancel both and third, if i was going to cancel a flight, why keep the one that I can't actually make and cancel my way home?  They have no reasons for me.

Expedia then cancels the whole flight and while I am on the phone, both Air Canada nad Lufthansa Air are selling 6:25pm seats through the Expedia website. I am told to go ahead a rebook the flight I want online while I am on the line with customer service. I book the lufthansa 6:25pm through Expedia, and my confirmation comes in with a flight leaving at 3:20pm, again!

I am told that the airline canceled that flight and that was the issue I had the first time i booked (i was told, originally, it was a fare increase). I asked why they still have it on the site for purchase. I am told that the airline has not yet canceled that flight. So, what is it? Did they cancel it or is it still available? If you know it's canceled, why is it still availabel on the site for purchase? 

An entire week had passed, or longer, since they've know these 6:25pm flights don't exist, or maybe they do, they can't really explain, yet they are still offering it to people.

I am currently without a flight to Fracne as I am weary of booking thorugh any site the 6:25pm flights.

Please don't use Expedia.com.

They have ruined the exciting time of planning a holiday and have left me with no flight. The flight I want is currently still available through Expedia on two seperate airlines as I type.

This report was posted on Ripoff Report on 01/13/2017 07:48 AM and is a permanent record located here: https://www.ripoffreport.com/reports/expediacom/internet/expediacom-offering-a-flight-for-over-a-week-that-doesnt-exist-you-book-and-they-confi-1349589. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment

Always...

AUTHOR: Robert - (USA)

POSTED: Friday, January 13, 2017

While sites such as Expedia are good for searching flights.  It is generally a better idea to book your trip directly with the airline.  But they get their information directly from the airline,  they don't just "make it up".  If the airline says they are selling a certain route/fare then Expedia is going to post it and not make "exceptions".

In looking at Luthansa's site they still have a flight leaving at 6:25PM for 407 CAD.

So if you book it directly from Luthansa's site and they still switch you to an earlier flight you can pretty much figure who the problem company is.  If they don't switch you then you are all set.

 

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