Report: #835115

Complaint Review: Experian .com

  • Submitted: Tue, February 07, 2012
  • Updated: Tue, February 07, 2012
  • Reported By: Cmorgan68 — Clearwater Florida U.S.A.
  • Experian .com
    955 American Lane
    Schaumburg, Illinois
    United States of America

Experian .com Experian credit reporting agency double charges and automatic enrollment in monthly monitoring - cannot get through to customer service Schaumburg, Illinois

Show customers why they should trust your business over your competitors...

On January 21, 2012, I ordered my three credit reports plus scores from for $29.95. I was able to view my report, but was not able to print or save as a pdf to my computer as promised. I use pdf files all the time so it isn't a problem with my computer. I emailed experian and they said they couldn't/wouldn't do anything about it.

Now I am looking at my credit card statement and see that they charged me TWICE on 1/21 for $29.95 plus they automatically enrolled me in their monthly service on 1/28 for $17.95. A total of: $87.85!!!

On Februrary, 6, 2012 I called to remove the automatic billing, but they have not yet credited my credit card for the bogus charges $29.95 +$17.95 = $47.90 total.

Therefore, I have submitted a dispute with my credit card company.
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