• Report: #1130291
Complaint Review:

Express Scripts

  • Submitted: Wed, March 12, 2014
  • Updated: Wed, March 12, 2014

  • Reported By: Chris — Orlando Florida
Express Scripts
St Louis, Missouri USA

Express Scripts Express-Scripts and/or Express Scripts They demanded I pay over $350 for a prescription that was not mine St Louis Missouri

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I decided to use Express Scripts for the first time and I had my doctor sent them my prescriptions electronically.  My medical records clearly show that I take a generic anti-acid pill called Lansoprazole which would cost $20 for a 90 day supply.  But when I looked online, I saw a charge for over $350 (half charged to me and half covered by my insurance for a total of $700!) for a different anti-acid pill. 

$700 versus $20!                

I told them that I have never had a prescription for this other $700 anti-acid pill and why was I not sent my regular prescription?  They had no answer.  I told them that when I receive the box, I will refuse delivery and send it back to them for a refund.  They said they do not accept any refunds under any cirumstances....even with mistakes due to them or to the doctor. 

Even if I send the box back un-opened, I will still be charged over $350 for the wrong prescription that the doctor input by mistake when she sent my prescriptions electronically. 

The pharmacist said it happens frequently with the doctors or nurses clicking on the wrong medication from a pull-down list on their computer. But then why should the patient have to pay for the mistake of either the Dr's office and/or Express Scripts?  I was told that I must pay for this wrong prescription which will cost me over $350 even though I will be throwing it away because it's not the correct prescription.  If I don't pay within 90 days, I was told they will report my name to the credit agency bureaus and it will hurt my credit score for the future.

All this over a computer error at either the Dr's Office or on their side! 

My advice:  Avoid ALL electronic mail order pharmacies!  Take your prescription into your nearest CVS, Target, Walgreens, etc.!




This report was posted on Ripoff Report on 03/12/2014 05:06 PM and is a permanent record located here: http://www.ripoffreport.com/reports/express-scripts/st-louis-missouri/express-scripts-express-scripts-andor-express-scripts-they-demanded-i-pay-o-1130291. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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