Complaint Review: Express Tire Temecula
Express Tire Temecula Ripped me Off Bix Time Temecula California
*Consumer Comment: Still ripping people off in clairemont...
Express Tire in Temecula is a RIP-OFF Automotive Repair Station. In December of 2011 I went in to get a price on four new tires. I got the price from the front end guy and I approved the purchase of the new tires including balancing and front end alignment for about $600. About an hour later I was approached by a different employee with a verbal estimation of various items that needed fixing or replacing. I discussed the work needed and he replied with an estimate of less than $1800 including the tire work I previously authorized. At this point I had no reason to believe they were less than honest. I spoke with my mate about our finances and told her it would be less than $1800 as I was told. I knew I did not have enough of a credit line with Goodyear to make this large of a purchase so I called and spoke to my credit card company to get a credit line increase. The Express Tire rep was next to me listening to the conversation with the credit card company the whole time. I was authorized by Goodyear for an immediate credit card increase of $2500. After I hung up the phone he asked me if the credit line was approved and I mistakenly told him "it's no sweat, they gage me a $2500 limit". He grinned and asked me to give him a verbal OK for the less than $1800 estimate in which I gave him.
After almost 4 hours at Express Tire my car was finally ready. I went to settle up with Express Tire and they presented me a bill in which I almost fell on the floor. The final bill was almost my entire credit limit of $2500 and at that moment I knew I was being ripped off.
I paid the bill and left very angry. I called a few hours and spoke to the manager Jerry Russell and told him how I felt I was being a victim of automotive fraud. He stated at the time he would look into it. As I waited for a call back from him I went to other Automotive Repair Station in his immediate area. I blacked out Express Tire in Temecula name from the invoice I received along with parts and labor I paid Express Tire in Temecula for. I showed the invoice to 3 dealers and received estimates from $1390 to $1601. Now I had proof my feelings of being RIPPED-OPP were confirmed.
Instead of waiting for the manager Jerry Russell to call me back, I called him. I told him what I found and he asked to call me back again after he called the corporate office. I waited a few days and he called back to offer me $500 back to my credit card in which I told him I believe I was overcharged about $1000. He asked to call me back after he called the corporate office again. Several more days rolled around and after no call back I called him. He stated the corporate office would only authorize $500. They wanted the other estimates from the three other companies and told I would not surrender them to Express Tire and suggested they also do this blind estimate with the other area Automotive Repair Stations. He stated he would and I declined to accept the $500. I threatened civil litigation and will file just before the statutes expire.
I HAVE EVERY INTENTION OF SEEKING JUSTICE!
This report was posted on Ripoff Report on 06/25/2013 03:51 AM and is a permanent record located here: http://www.ripoffreport.com/reports/express-tire-temecula/temecula-california-92595/express-tire-temecula-ripped-me-off-bix-time-temecula-california-1061847. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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