• Report: #620152
Complaint Review:

Extra Space Storage

  • Submitted: Mon, July 05, 2010
  • Updated: Mon, July 05, 2010

  • Reported By: Dan — Los Angeles California U.S.A.
Extra Space Storage
Santa monica blvd, Nationwide United States of America

Extra Space Storage Extra Storage, rude service and price increases... try another self storage company! Los Angeles, and Nationwide

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About 4 months after I moved into a self storage unit at Extra space storage in LA I started having problems with them. When I went on line to pay the 5th month's bill, the charge was higher than it is supposed to be! The system would not take the correct payment, only the new fee, over 5% higher!

I called the company and got the run around and basically told that their standard practice is to jack the rate every 5 or so months. He claimed that I had gotten a notice (I had not), and basically told me tough luck, no apology, nothing.

I finally found out after hours on the phone and being treated like crap by everyone I spoke with, that there supposedly is a glitch in their computer that it didn't give me adequate notice, and that the extra payment would be credited to my next bill (sounds like a line given to those that catch them charging more, to me).

I was treated rudely, told lies and am thoroughly disgusted with extra storage.

To add insult to injury when I moved out (found more space cheaper elsewhere) they were very rude and the manager (don't remember her name) was a true b*tch.

Would suggest you try other storage companies, especially local ones. I have found one that is much cheaper than the pre-increase price I was paying, and am promised they don't raise rates every few months. There are so many alternatives, use a company that appreciates your business and wont jack your rate constantly with out notice!!

With the rude treatment and jacking the rent over 5% in less than 5 months in a time when rents and salaries are going down and fast... I think that in the interest of truth in advertising this company should change their name to either extra rude storage or extra rate storage.

There are a lot of alternatives that wont jack your rents in less than 5 months, and will be courteous and treat the customer like a valued asset not a piece of crap.... I suggest you look further and don't rent there!

This report was posted on Ripoff Report on 07/05/2010 04:08 AM and is a permanent record located here: http://www.ripoffreport.com/reports/extra-space-storage/nationwide/extra-space-storage-extra-storage-rude-service-and-price-increases-try-another-self-s-620152. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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