• Report: #1056997
Complaint Review:

Extra Space Storage

  • Submitted: Thu, June 06, 2013
  • Updated: Thu, June 06, 2013

  • Reported By: Fortunate One — phoenix Arizona
Extra Space Storage
3770 East Bell Road Phoenix, Arizona USA

Extra Space Storage Do not rent at this site-they lie!!!! Phoenix Arizona

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 I rented a parking space and a storage unit.  They billed my American Express card every month.   I vacated the storage unit and keep the parking space for my jetski.  A few days after the monthly fee was charged to my card I called and asked if I vacated the parking space if I could get a partial refund.  They told me that if I vacated within the first 10 days of the billing cycle they would prorate my refund.  I vacated the space and have been waiting for refund ever since.
I called their office and was told that I would not be getting a refund since NO ONE from the office told me I could--sorry but I know what I was told---They lied and refuse to honor what I was told------with the amount of storage units in Phoenix stay away from this unethical one!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

This report was posted on Ripoff Report on 06/06/2013 01:52 PM and is a permanent record located here: http://www.ripoffreport.com/reports/extra-space-storage/phoenix-arizona-85032/extra-space-storage-do-not-rent-at-this-site-they-lie-phoenix-arizona-1056997. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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