In early 2007 I brought my vehicle to Extreme Auto Care and Service in Benton, IL to have my car looked at because it was shaking and the alignment seemed to be off. Owner Joe Rock inspected the vehicle and told me I needed new brake pads, both tie-rod ends, a right front bearing, both rotors and a left ball joint. He gave me an estimate of $390.00 for parts and labor.
I scheduled the car for repair and a few days later took it in for the work. The car was in the shop overnight and the next day I picked it up. The bill had risen to $462.00 because Joe told me he had to replace both front ball joints. I paid him and took my car home.
The next day when I got out on the freeway, I noticed the car was still shaking and the alignment felt the same - pulling to the right. I brought the car back and Joe told me that it would continue to do this until I replaced the struts also, at a cost of $650.00 for parts and labor.
I then took the car to another mechanic for a second opinion. I told the second mechanic everything that had just been replaced by Joe Rock at Extreme Auto, and he put the car on a lift to inspect it.
The new mechanic called me in to the garage to show me what he found: The ball joints were both still original OEM equipment, the tie rod ends were old, rusted, original parts that had never been replaced. The front bearings were removed and shown to me... they were old, decrepit and in need of replacement.
The only things that had been replaced were front brake pads and the right rotor.
I took my car to a third mechanic who confirmed that I had indeed been ripped off by Joe Rock and Extreme Auto Care. It later came to my attention that Joe Rock has been arrested and charged with felony theft for ripping off a corporate client to the sum of nearly $100,000.00. He was ordered to repay $65,000.00 by the court.
His record of lawsuits filed by customers who have fallen victim to Joe Rock is several pages long - he has lost every one of them. You can see his complete criminal and civil record at www.ExtremeAutoScam.tk