ED Magedson – Founder
Eye Care Center Westbank608 Terry Parkway Gretna, Louisiana USA
Eye Care Center Westbank - Extremely Rude and Threatening Manager - Customer is NOT #1 - Issue Not Resolved - Gretna Louisiana
I have been a loyal customer for the Eye Care Center in Terrytown LA for many years. The situation I am reporting is really shocking to me. I was treated so badly today by the manager - Karen. Here is my story. I purchased a pair of glasses several months previous to this encounter. When I purchased the glasses I was never notified that there was a 90 day return policy. I was under the assumption that if there was something wrong with the glasses they would make it right. They normally treat their customers very well.
I have several pair of glasses and I didnt get a chance to use the pair that I bought, and by the time I noticed there was a problem I was over the 90 day return period (that I was never told about). So I went up there and talked with Karen and honestly I have never been treated so badly in my life. Its not the money that is the problem its the way I was treated. I expected them to stand behind their work but I was treated so very badly. They didnt even try to fix the problem. I was told that there was nothing they could do for me even though I had been a good customer for so many years. I do have to say that the rest of the staff was very nice and polite but Karen really went out of her way to make this a miserible experience with her attitude.
All I wanted was my glasses to be adjusted so I can use them, and be treated with a little respect. Nothing more.
This report was posted on Ripoff Report on 04/16/2014 12:39 PM and is a permanent record located here: http://www.ripoffreport.com/reports/eye-care-center-westbank/gretna-louisiana-70056/eye-care-center-westbank-extremely-rude-and-threatening-manager-customer-is-not-1-1139357. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
Advertisers above have met our
strict standards for business conduct.