Report: #1402816

Complaint Review: Eyeglass world

  • Submitted: Wed, September 27, 2017
  • Updated: Wed, September 27, 2017
  • Reported By: Witness7 — san diego California United States of America
  • Eyeglass world
    7155 broadway
    san diego, California
    USA
  • Phone: 6193150192
  • Web:
  • Category: Eye Care

Eyeglass world Bait and Switch san diego California

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I went to Eyeglass world because I wanted some transition lens glasses something that I could wear while driving and out in the sun that would change to sunglasses then revert back to regular glasses when indoors.  I saw the sign on the door saying buy 2 pair for $78 dollars well I wasn't really worried about that price because I knew I needed to have a new prescription so I factored that into the equation.  

I spoke with the doctor an asian lady by the name of Nguyen who was very nice and understanding when I told her what I wanted.  However, when trying to fill the prescription was when the nightmare came about.  The clerk who was taking down all this information was trying to sell me $320 worth of products while I was on the virge of saying yes I went home and thought about it and I came the conclusion that I didn't need to pair of glasses one for inside the car and the other for outside so I told them that.  I simply ordered a pair online for $8.95 a flip up that would cover my glasses when in the car so I would only need to buy one pair.

I was still happy at this point thinking that the clerk was going to give me my glasses for $140 but when I went to pick them up I discovered that my new glasses weren't transition at all and he (the clerk) acted as though I had never mentioned the word he said "oh those are $100 more expensive"  I then proceeded to find the Dr. that had given me the prescription and she certified that yes I had wanted transition lenses all the time and that it was just a mixup.  I said no it was no mixup because I kept repeating over and over again that I wanted something that would change to sunglasses outside.  They told me that they would have to special order those glasses and it could take 10 days or 2 weeks.  Nothing was ever said about it taking 2 weeks.

Besides pulling on me the bait and switch they gave me a lousy tiny cloth to clean my glasses with.  I think that the commissioner needs to know about this company to have them put out of business or something.

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This report was posted on Ripoff Report on 09/27/2017 07:30 PM and is a permanent record located here: http://www.ripoffreport.com/reports/eyeglass-world/san-diego-california-91945/eyeglass-world-bait-and-switch-san-diego-california-1402816. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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