• Report: #706459
Complaint Review:


  • Submitted: Tue, March 15, 2011
  • Updated: Tue, March 15, 2011

  • Reported By: Cindy — New Carlisle Ohio United States of America
22100 E 26th Ave #100 Aurora, CO 80019 Internet United States of America

Eyepothesis Ships Days After Accepting Order. Gives Deceptive Info on Length of Trial. Bills 2 days after receipt if 8 day trial Internet

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I will let my chat with the company rep and then correspondence with the company tell my story as it does so quite nicely.

Subject: eyepothesis chat
Date: Mon, 7 Mar 2011 23:37:55 -0500

Summer Says: Hey Wait! I have just been authorized to offer you $1 shipping on your FREE trial. This is a very limited offer and might not be available for much longer, so to claim your free trial with $1 shipping just CLICK HERE
Summer Says: When you are ready, just type 'Hi' to chat with me today...
You: Hi
Summer Says: Hi my name is Summer thanks for visiting us today!
Summer Says: Are there any questions you have? I'm here to make sure you take full advantage of your FREE trial today, plus I'm offering you shipping for just $1 if you CLICK HERE
You: I'm trying to figure out if there is more to it? Are there additional strings?
Summer Says: After ten (10) days from the date of shipment, unless you decide to cancel, we'll conveniently bill your credit card $78.41 for the full Eyepothesis Youth Rejuvenation System.
Summer Says: You will also be entered you into our Forever YoungTM Club. With the Forever Young Club you’ll get a new shipment of the complete Eyepothesis Youth Rejuvenation System every 30 days, so you’ll never have to worry about running out of your favorite anti-aging products.
Summer Says: All this at the same monthly special, low in-home price you paid for the original Eyepothesis Youth Rejuvenation System plus $5.95 in shipping, conveniently billed to your credit card.
Summer Says: CLICK HERE to take advantage of $1 shipping on your free trial.You:Is there anything to mail back if I choose to cancel or do I just call to keep a shipment from being sent?
Summer Says: As this is a FREE 8-day trial of Eyepothesis. If you decide to cancel during the Free Trial period, you will be given 15 days from the day you call to return the unused portion of your shipment in order to ensure you will not be billed for the full Epothesis package.
Summer Says: If you are not pleased with the results of the Trial, just call 1-866-711-2829 or email CustomerService@Eyepothesis.com within your trial period to cancel your membership and receive instructions to return the remaining portion of the product.
You: I assume I will be responsible for paying shipping of return product?
Summer Says: You can sign-up no matter where you are located, but we only ship to the United States (except CO).
Summer Says: If you sign up now through this chat, I can exclusively offer you an additional shipping discount. So, to start CLICK HERE.
You: So i can see results as quickly as 8 days
Summer Says: Using either the Eyepothesis eye patches or eye cream, you should see visible results in only 20 minutes!
Summer Says: The natural botanical ingredients and scientifically proven complexes are formulated to penetrate quickly and deeply, leaving your skin smoother, toned, and supple.
You: and I will only be billed one dollar NOW
Summer Says: The application of the instant eye lift patches are simple... Apply the patch gently to a clean, dry eye area and press lightly onto skin with fingers, then, Relax for 20 minutes to an hour to let the nourishing botanicals revive your skin and you are done!
You: that sounds pretty amazing
Summer Says: Thanks, thats was nice of you.
Summer Says: So would you like to check out this last minute offer? Just Click Here
You: I will only be billed one dollar
Summer Says: Now you can get all the benefits of Eyepothesis straight to your doorstep for just $1 shipping and processing! I have been authorized to offer you a massive discount on shipping on top of your FREE trial... so to start now just CLICK HERE
Summer Says: Okay, I'll be moving on now... Last chance... To get your FREE trial with $1 shipping and processing, simply CLICK HERE.
You: ok, done. thanks
Summer Says: If there is anything else I can do for you today please don't hesitate to ask
You: Nope, you haven't been very helpful
Summer Says: Remember this is 100% risk free. We know you will see great benefits from Eyepothesis so we are giving you a FREE trial.
Summer Says: We will send your trial directly to you door, all we ask you to do is pay the discounted $1 shipping! To take advantage of this one-time offer just CLICK HERE
March 15, 2011
Ladies and Gentlemen;
After ordering Eyepothesis via your web site late on the night of March 7 I did not receive my order until March 12. Although it was purported to be a free eight day trial I was billed early this morning. According to the trial offer I would be billed ten days after shipment. According to the US Postal Service my order was not even electronically processed until March 9th (See below). I would like a full refund of the amount that was charged to my card and instructions on returning the remaining amount. I will not be ordering from your company again. Your quick response is appreciated.

Delivered, March 12, 2011, 12:33 pm, NEW CARLISLE, OH 45344
Out for Delivery, March 12, 2011, 7:53 am, NEW CARLISLE, OH 45344
Sorting Complete, March 12, 2011, 7:43 am, NEW CARLISLE, OH 45344
Arrival at Post Office, March 12, 2011, 5:12 am, NEW CARLISLE, OH 45344
Processed through Sort Facility, March 11, 2011, 10:03 pm, CINCINNATI, OH 45234
Electronic Shipping Info Received, March 09, 2011

Dear XXXX,          
Thank you for contacting Eyepothesis. We have reviewed your account and unfortunately you are not eligible for a return or refund because your trial period has expired. If you have further questions, please call our customer service department, Monday - Friday, 8am to 5pm (MST) at 866-711-2829 (International customer dial 0844-202-1900—303-218-6654)  and we will be happy to assist you. 
Thank you,

EyepothesisCustomer Service

This report was posted on Ripoff Report on 03/15/2011 05:28 PM and is a permanent record located here: http://www.ripoffreport.com/reports/eyepothesis/internet/eyepothesis-ships-days-after-accepting-order-gives-deceptive-info-on-length-of-trial-bi-706459. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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