Complaint Review: EZ Inn Motel
I need you on my side to share my story. I want to make the public aware of these health risks. I don't want anyone else to suffer from staying at this hotel, especially those with young children and small pets that wouldn't know to stay away and leave things alone that is harmful to them. I know exposure to black mold can cause a wide variety of adverse health effects. I'm concerned about the mold infestation and the utter lack of sanitary conditions at the local motel, EZ Inn Motel located at 2450 W Grand Ave. Phoenix, AZ. 85009.
I arrived late evening after 10:30 pm Thursday December 8, 2016. By the time I noticed two LARGE areas infested with mold the office was closed. Next morning I informed the manager of my problem of the "HUGE mold infestation", two used condoms, 4 used syringes, meth pipe, many broken meth pipe peaces and no internet signal, when they advertise Free WiFi. [continued below]....
She didn't make any effort in fixing the problem after seeing the severity and condition of the room they actually rented to the public. With several vacant rooms I felt that moving us to another room would be more appropriated, since my fiancee is pregnant and shouldn't be forced to be around those dangerous health hazards. In fact they left a note on my door informing me that I was under charged by 35 dollars. The room was suppose to be 265 plus 50 deposit, my fiancee paid cash and counted out exact change. So I guess they charge extra for mold and drug paraphernalia. My fiancee became very sick while we were forced to stayin that room. Nasal congestion, coughing, itching, wheezing, headache, dizziness & abdominal pains. I don't think anyone should be forced into such health risks and denied the right to a different room or refund.
7 days later the management still made no attempt to clean the mold, refused to refund our money, never apologized or offered to compensate us for the problems we had. Finally after a long miserable week it was time to check out and they refused to release my deposit.. I brought my own linens for us to use and never touched the ones they supplied us with, in fact they were placed under the kitchen counters the first night..Now after checking out theywant to charge me $50 deposit because I LEFT TWO OF MY OWN WASHCLOTHS
THERE! Most absurd reason I have ever heard.. I believe that the management/employees are obviously use drugs themselves because anyone thinking that is how paying customers/guest should be treated as well as thinking that people would want to stay there with those conditions. The only reason I didn't pack up and leave was because I didn't have any more money to spend on a different room and they have a sign stating no refunds. I guess that's how they stay aflout, charge high prices for trash and if the customer don't like it, to bad they have a sign saying no refunds.
I thought the health department was responsible for protecting all of us from health concerns such as this. I reported it to Maricopa County Health Department but still have not been given any information about what the inspection dug up or if they have done one yet or what is going to happen. When I call them to follow up on the report no one is willing to give meany information.
$265/WEEK + $50 deposit. I reported this business to BBB and asked for all $315n back. I also want to inform the community to keep them out of these unsafe conditions.
This report was posted on Ripoff Report on 12/28/2016 05:31 AM and is a permanent record located here: http://www.ripoffreport.com/reports/ez-inn-motel/phoenix-arizona-85009/ez-inn-motel-disgusting-rude-greedy-phoenix-arizona-1346081. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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