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Report: #1386510

Complaint Review: EZ moving van lines - Florida

  • Submitted:
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  • Reported By: helen — Palmdale California USA
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  • EZ moving van lines 1248 S Military Trail, West Palm Beach Florida USA

EZ moving van lines DISHONEST, UNSCRUPULOUS and AMORAL West palm beach Florida

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I was told a window of 5 days from pickup date is what it will take to get my furniture. Furniture pickup was on Thursday 06/29 .Day 5 which was on Monday 07/03 I called and was being told delivery was now 7-10 days from pick up. I called again on 07/05, which is day 7 and I'm told delivery would be 5- 8 days from that day and not from the pickup date! This is totally not what was conveyed to me. How is this appropriate ?   Not only was I charged more than double on pickup, because I was given a wrong quote and provided with very little space in a medium sized van to begin with, I was also provided with false delivery date information.  I was told initially it would cost $2238.38 in total, I payed a deposit of $931.71 and on pickup would pay half of the remaining cost and on delivery the remaining half.

I was charged $5509 on pick up and ended up paying $3078 that day and I'm yet to pay $1500 in cash on delivery. There were other companies but I went with this because of the cost and 5 day guarantee which obviously turned out to be false marketing. After speaking with Mike the contact person on 07/05 he then added the phrases "at least" 5 days 'to 24 days' when confronted, he did not state this before collecting $931.71 deposit. Mike did not give all the information required to make an informed decision he deliberately withheld any necessary detail before demanding the deposit. I called last week and was told delivery will be by the middle of this week( so from July 18th to 21st).

I called today July 18th, It took me 5 tries today to actually speak to someone. You call , they pick up and leave you on hold hoping you will get frustrated and hang up, they told me delivery would be next week... last time i spoke with them it was supposed to be this week? when confronted they have no answer. I am beyond frustrated and in tears .My books are with my belongings , I have my exams next month and I cannot study due to this disgusting excuse of a moving comapny. I have been gouged out of every penny I own yet they cannot even have the decency to deliver my belongings. Did I not pay for services in full? why am I being treated like this. They need to be held accountable for their actions. 

This report was posted on Ripoff Report on 07/18/2017 04:11 PM and is a permanent record located here: https://www.ripoffreport.com/reports/ez-moving-van-lines/florida-33415/ez-moving-van-lines-dishonest-unscrupulous-and-amoral-west-palm-beach-florida-1386510. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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