fabfind BRIAN CARLOS paid for a wall mural and Mr Carlos never returned my phone calls Internet, Internet

Hi Mrs Gocan,

We appreciate you taking the time to report your experience with Brian Carlos and FabFind here on RipOffReport. We apologize profusely for the delay with your refund. It appears as though your refund was processed on November 2nd, 2011, 12:49pm, which was indeed late. We looked into this matter further to find out what caused the delay, and it appears our billing department had made an error in attempting to refund you via Moneris as opposed to PayPal, which you had used to make this purchase. This delay, coupled with your troubles with Brian Carlos, are regrettable and we hope that this matter has since been resolved to your satisfaction.

We last heard from you on November 3rd when you stated that the refund had not yet appeared on your credit card statement and that you would let us know on Monday. We did not hear back from you, so we trust that the purchase amount has been refunded back to your credit card.

We want you to know that we will always have your back in the event a merchant partner of ours does not fulfill their obligation. We truly believe it is important to know that you can buy from us with confidence. As our way of apologizing for this unfortunate mishap, we've added 400 rewards points to your account. You should see this new balance reflected within 24 hours. If there is anything else we can do to help, please email us at support@fabfind.com.

We thank you for being a valued customer,

-- Geoff Jones Customer Service Manager FabFind.com