• Report: #966376
Complaint Review:


  • Submitted: Thu, November 08, 2012
  • Updated: Thu, November 08, 2012

  • Reported By: Sue First Ask Questions in Deposit — United States of America
Chico, CA Internet United States of America

FAFCO Faulty Products, Poor Customer Service, Dishonored Warranty, No Response, Internet

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

FAFCO is a disreputable manufacturer of solar hot water systems.  They offer a 10 year warranty on their Sungrabber solar hot water heater system "panels" but only a 1 year warranty on all other parts.  Their system of dealers in Florida is very poorly trained as not one of the four I contacted gave me the same answer to address a leak in the FAFCO system.  Additionally, 3 of the 4 could not find a replacement part within a week, with all claiming FAFCO was not responding to them (and I do believe that given the poor customer service I received when I was able to get a rep on the phone). 

FAFCO ultimately refused to deal with me, the customer, claiming I had to deal with the installer (out of business) or a current dealer.  They refused to allow me to speak with an engineer at their company (they probably don't have one!)  The dealer who finally helped me lamented how FAFCO does not provide good customer support and that parts are difficult to secure ... despite the 10 year warranty they use to trick customers into thinking the company has quality products.  Stay away from this poorly run company with worse customer support.

This report was posted on Ripoff Report on 11/08/2012 10:08 AM and is a permanent record located here: http://www.ripoffreport.com/reports/fafco/internet/fafco-faulty-products-poor-customer-service-dishonored-warranty-no-response-internet-966376. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Click Here to read other Ripoff Reports on FAFCO

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
Ripoff Report Recommends
ZipBooks Accounting Software

Advertisers above have met our
strict standards for business conduct.