Complaint Review: FairPoint Communications
FairPoint Communications ESBI FairPoint places, on its own bill, a fraudlant charge, but then claims it cannot remove it. Lewiston, Maine
*Author of original report: Problem solved (sort of)
I thought it would be a matter of a few minutes to call FairPoint billing and remove this charge sine I have never heard of this service before and certainly didn't order it.
To my dismay, FairPoint's customer service rep (Jennifer @ 1-866-984-2001 10:40 AM EST) said that she could not cancel the charge. Instead, she suggested that I call this ESBI company (of which I have never heard before) to ask them to credit my account.
Now... I never dealt (and will never deal) with a company called ESBI. The only company with which I am currently dealing is... FairPoint. The only bill I received was from FairPoint. If they could place the charge on that paper bill, they can also remove it.
I have already filed a complaint with the FCC (09-C00181336). I am currently expecting a call for a supervisor. If this isn't resolved to my satisfaction, I will escalate...
I hope that FairPoint is wise enough not to lose a customer who never missed a payment, for $12.95 only... Fraudulant, misleading and customer-unfriendly practices like this shouldn't be tolerated.
This report was posted on Ripoff Report on 12/16/2009 02:04 PM and is a permanent record located here: http://www.ripoffreport.com/reports/fairpoint-communications/lewiston-maine-04243/fairpoint-communications-esbi-fairpoint-places-on-its-own-bill-a-fraudlant-charge-but-t-540704. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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