ED Magedson – Founder
Falls Screen Printing25 Amity Street Little Falls, New Jersey USA
Falls Screen Printing Jay Brady Falls Screen Printing does terrible work, has cost me money & customers Little Falls New Jersey
I regret the day I ever started using Falls Screen Printing in Little Falls, New Jersey or of ever trusting the owner Jay Brady to decorate my customer's garments. Bad things started when a $60 mistake occurred at Falls Screen Printing, which used the wrong thread color to sew names on six aprons. They refused to make correct their error and insisted that I pay to replace the 6 aprons that they screwed up. As they were highly recommended and the price was not too steep, I paid for their error and trusted there would be no further errors. I have always been one to forgive and turn the other cheek as good service vendors are hard to find. Matters went from bad to worst when I sent them 12 shirts for embroidery for a medical office. Falls Screen Printing failed to notice that several of the shirts were received with frayed collars. They embroidered the logo and damaged one of the shirts in the process. Falls Screen Printing shipped the frayed / defective shirts with extremely poor workmanship of the embroidery. Customer was very upset with the order and wanted a full refund. I replaced the shirt the embroiderer damaged and the order was reworked and returned to the customer.
Before it was returned, I called and talked to Jay Brady and discovered that the frayed collars could not be trimmed, but needed to be replaced. What shocked me to the bone was to discover in the course of the conversation that Jay Brady's staff had reworked the embroidered logo and had packed the four frayed /defective collar polo shirts for return to the customer! They had NO PROBLEM sending this horrible mess back to my customer! After a few days, I received an inventory of the size & quantity of frayed collars from Falls Screen Printing and arranged for my garment supplier to replace the frayed shirts. Due to the poor quality of logo embroidery, the failure to inspect the shirts and ask for replacements, for damaging one of the shirts, and the weeks it took to repair the order, I have lost this customer's future business. I have customer's photos showing the mess that was shipped. There was no reason to give my customer such sloppy work & to take a long time to make it right. I was stuck with the cost of replacing the damaged shirt and loss of business from a new customer. What that customer may have said to others and the loss of business I may suffer from such shoddy work is incalculable.
What adds insult to financial injury is that Jay Brady expects me to pay his $46 invoice after such horrible service and expense to me. Stunning isn't he! The nightmare and final event occurred after I sent Falls Screen Printing 36 shirts, an $1,800 order for logo embroidery. They used the wrong thread colors again! My customer was understandably angry with his company's logo being the wrong color for his trade show, and he demanded a full refund. They accepted an $800 credit and I had to re-sew their logos with an Oregon embroiderer! Falls Screen Printing said they would give me a $200 credit for the embroidery and nothing else. Any lost profit or customer good will was my problem, I was on my own. Falls Screen Printing completed several orders to my satisfaction. However, the true measure of a good person or business is how they react when something goes wrong. Every time an order was screwed up by Jay Brady's staff, I was stuck with the cost of fixing it. I think of myself as a good and forgiving person. After all of that stress and financial loss, I turned the other cheek and moved on.
The last straw occurred today when Jay Brady emailed me a statement asking for $326.65 - he gave me the $200 credit for ruining the $1,800 order and nothing else. He wrote: Your statement is attached. Please remit payment at your earliest convenience. Thank you for your business - we appreciate it very much. Jay and you have agreed on a $200.00 credit. Your balance is $326.65 which is over due. I replied: I have received your statement and there will be no payment on any of the charges. Starting with 23515, your company ruined the order by using the wrong thread colors on Aerometals and my expense on this transaction is greater than $800. You also said I would said that I would not have to pay this invoice as the error was Falls Screen Printing. As to invoice 23550 for Medical office, your staff shipped an order that has cost me that customer and has cost me replacing product and shipping. I should have stopped using your company after your staff used the wrong thread color for the names on the Cooking aprons. I was told that it was my responsibility to replace the six aprons and shipping - for a problem that was solely that of your operators not following instructions. He wrote: Gene, Everyone makes mistakes. Tried to be reasonable with you, but wasn't really surprised by your curt response. Some people you can never satisfy no matter how you try. You're a little man, with a little operation, and your No skin off our nose. Adios.....
I warn everyone that Falls Screen Printing is a terrible embroiderer. Almost half of my orders were very good quality and the rest was a hot mess. Falls Screen Printing owes me a minimum of $600 that I can prove. I cannot recover any lost reputation or future bad reviews that I may receive as a result of their screwing up my orders.
This report was posted on Ripoff Report on 04/16/2014 05:54 PM and is a permanent record located here: http://www.ripoffreport.com/reports/falls-screen-printing/little-falls-new-jersey-07424/falls-screen-printing-jay-brady-falls-screen-printing-does-terrible-work-has-cost-me-mon-1139467. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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