Family Kia Of St. Augustine Kicked the tires only and never looked at the problem St. Augustine Florida

Normally I take my car to another dealership to have all my service done, but because of the time limitations, I took it to family kia to have my timeing belt replaced per factory specs.

Family Kia replaced the belt and I went on my trip up north but half way thru my trip the car started to make a very odd noise. Over a two week period the noise got louder and louder.

Upon my return home, I called family kia and told them of the noise and asked them to look at it, since they were the last ones to perform any work on it.

I was advised by the service department that my tensioner pully was going bad and that my transmission was shot. Needless to say I was decended upon by their new car people.. ugh.

I had them do a normal service on the transmission, even after the service department told me that the transmissions on my car went bad all the time.
I also asked the service department when I could expect the part. I was given a date two weeks out.

At that time I called my regular dealership and told them of the problem. I was asked to bring the car in and they would have all the parts that I might need when I got there.

Upon inspection of the car, my regular dealership was shocked that any other dealership would let someone drive a car with the condition that the timeing belt, idler pully and tensioner pully was in. When the timeing beld was removed the idler pully fell off the car.

Needless to say , I had to replace all thoes parts and even the 2 week old timing belt because it was damaged.

I contacted the owner of Family Kia.. Mr Richard Stoff via fax asking him to reemburse me for the additional work that I had to have done to my car due to his service departments screwup. three times I faxed the letter.

One day last week I got a letter from Mr. Stoff telling me that my compaints were unfounded and that he was NOT going to entertain the request for the small amount of money I was asking .

In my oppinion, this dealership cares nothing about the customer except to get them to sign on the dotted line. There is no service after the sale ( since I bought my first car way over priced car from them and went thru 2 engines because they failed to perform up to standards.)

Each and every visit to this dealership caused additional problems with my car, but when I took it to another dealership, it ran great.

I wouldn't trust these guys with my car or my wifes NEW KIA or even your car.

David
St. Augustine, Florida
U.S.A.