• Report: #1162957

Complaint Review: Family Mobile by Wal Mart

  • Submitted: Thu, July 17, 2014
  • Updated: Thu, July 17, 2014

  • Reported By: Barb M — Gurnee Illinois
Family Mobile by Wal Mart
Internet USA

Family Mobile by Wal Mart Family Mobile powered by T-Mobile Billed $30.00 for service never used and cancelled on the second day of porting no. over Nationwide

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A third line was set up on my account but my daughter couldnt get Verizon to unlock her phone so she could Family Mobile.      Famiky mobile ported her phone no. over but because Verizon wouldnt unlock her phone she could not use Family Mobiles service. My daughtwr cancelled within 2 days of setting up the 3rd line. Family Mobile charged my accouny 30.00 for a 2 day service that couldn't even be used. Even worse than being billed for service she didnt use,  the "customer relation" dept. who handles all billing issues can only by contacted by E-mail. There answer is final  and there is no way to state your case on the phone with any decision maker regarding billing,  only e-mail back and forth. This is not the proper way a company should handle billing issues. Family Mobile does not even care that I will be cancelling my account with 2 lines over this matter. This is the worst cust.serv. I have ever dealt with.                                       Barb             Gurnee Il

This report was posted on Ripoff Report on 07/17/2014 03:57 PM and is a permanent record located here: http://www.ripoffreport.com/reports/family-mobile-by-wal-mart/internet/family-mobile-by-wal-mart-family-mobile-powered-by-t-mobile-billed-3000-for-service-nev-1162957. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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