Family Mobile powered by Tmobile Illegally Ported My Number from another Carrier Birmingham Nationwide

I purchased a Family Mobile phone for my daughter for Christmas. I called on yesterday to get the phone activated. I was asked if I was a new customer or an existing customer. I told the rep I am an existing customer because I thought Family Mobile was really connected to T-Mobile not just using their tower. I asked him if he could connect my daughter’s number to my account so that the bill would be cheaper and I would only have 1 bill. He said sure but he first had to activate the phone. After he activated the phone she received a text messages saying her number was 205-xxx-xxxx. A second text message came through saying what number she needed to call if she had any questions or needed to manage her account. He then stated he would now merge the accounts into one billing account. When we ended the call and my daughter placed a call into the house phone the caller Id showed my name Cara D and my Tmobile number 205-xxx-xxxx.

I called you all immediately and was on the phone for hours on Christmas trying to figure out what he did wrong. I was told by a Supervisor that my Tmobile line was deactivated by ERROR and that the rep PORTED my cell number over to my daughter’s phone. When I asked what happened to her 205-xxx-xxxx number that said when he ported my number over to her he deactivated her number he had just activated for her. I was told by a Supervisor that the problem would be corrected and that it would take 3 to 4 hours but someone would call me back when it was done.

I woke up this morning with my phone still not working and my calls going into my daughter’s phone. I started calling Family Mobile at 6:30am only to have been on the line with them since getting transferred, hung up on, or placed on hold for extremely long hours. I was told by another Supervisor that he would have the situation handled by 3pm and give me a call back. I waited until 4:30pm and called back only to get the same results and that is nothing. A PAID AND TRAINED FAMILY MOBILE EMPLOYEE ILLEGALLY PORTED, DEACTIVATED AND CLOSED MY TMOBILE ACCOUNT. All I wanted was for the ILLEGAL ERROR to be corrected. After 24hours of Foolishness and being told that I need to do this or that I am REQUESTING TO BE FULLY COMPENSATED FOR MY HARDSHIP. I HAVE BEEN WITH TMOBILE FOR OVER 20 YRS AND NOW MY ACCOUNT HAS BEEN DEACTIVATED. MY PHONE WILL NOT DIAL OUT OR RECEIVE CALLS BECAUSE IT IS DEACTIVATED. I NO LONGER WANT AN ACCOUNT WITH FAMILY MOBILE AND I WILL RETURN EVERY PIECE OF EQUIPMENT TO WALMART FOR A FULL REFUND.

AS FOR MY TMOBILE LINE THAT CAN’T REACTIVATE MY PHONE UNLESS YOU ALL DO YOUR PART AND SEEING IT HAS NOT BEEN DONE ALL DAY I AM JUST REQUESTING TO BE COMPENSATED FOR HAVING TO GO GET A NEW PHONE AND ACCOUNT WITH A NEW CARRIER. I WILL NOT BE PURCHASING ANYTHING ELSE FROM FAMILY MOBILE OR TMOBILE. IF I DO NOT GET THIS RESOLVED BY DAYS END I WILL BE SEEKING LEGAL ACTION. MY ACCOUNT IS PAID FOR IN ADVANCE AND FOR 24HOURS I HAVE BEEN WITHOUT A WORKING PHONE. I DROVE TO WORK TODAY PRAYING I DIDN’T GET HIT BY A CAR OR HAVE A TRUE EMERGENCY BECAUSE I HAD NO PHONE TO CONTACT ANYONE ON. I AM JUST LEARNING TODAY THAT FAMILY MOBILE ONLY USES TMOBILE TOWER AND IS NOT AN AFFLIATE. I ALSO LEARNED THAT FAMILY MOBILE DOESN’T HAVE A LEGAL DEPARTMENT OR AN EXECUTIVE OFFICE. PER A PAID EMPLOYEE LISTED AS A SUPERVISOR FAMILY MOBILE ONLY HAS A CUSTOMER SERVICE DEPT. NO ADDRESS TO SUBMIT COMPLAINTS TO NOR DO THEY HAVE A TRUSTEE BOARD OR LIABLY CEO OR CFO.

I DO KNOW MY RIGHTS AND I WILL NOT LET THIS COMPANY USING TMOBILE AND WALMART TO VIOLATE ME AS A CONSUMER. IF I DON’T HEAR BACK FROM SOMEONE I WILL BE FILING A COMPLAINT WITH EVERY CONSUMER BOARD THAT FAMILY MOBILE OPERATES IN. I WILL ALSO BE FILING A CIVIL SUIT FOR ILLEGAL/UNAUTHORIZED TRANSACTIONS.