Complaint Review: Family Mobile - Nationwide
- Family Mobile Nationwide USA
- Phone: 877-760-8760
- Web:
- Category: Cellular Phone Companies
Family Mobile walmart family mobile was told for 2 months that I had NO bill and then to be told you have 7 days to pay or your going to collections?!? ridiculous! Nationwide
*UPDATE Employee: Family Mobile walmart family mobile was told for 2 months that I had NO bill and then to be told you have 7 days to pay or your going to collections?!? ridiculous! Nationwide
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I cancelled my services in May and I kept calling to be sure it was cancelled and see if I owed any money. They told me multiple times, "your account is cancelled and you do not owe us any money", I then received a bill, called about it and they said "you can disregard that bill, you owe nothing and your account is cancelled. This Friday, June 30 I received ANOTHER bill and it said it was past due, so I called again. They told me the same thing. I told them I needed a supervisor, talked to the supervisor and said, someone is charging me I keep getting bills, we have to figure this out, got transferred to 4 different departments, finally got the right department. They told me "yes you owe us $139, it it past due and you have to pay it in 7 days or youre going to collections" they also said they only way I could pay was to give him my credit card info over the phone. I said I didn't have the money and I would call back. Called back today 7/5 and got the same answer "your account is cancelled, you don't owe any money" went through the whole process again, finally gave them my card # and they are charging me a $5 fee to pay over the phone, EVEN THOUGHT THEY SAID THAT WAS THE ONLY WAY TO PAY?!? I don't know if this is a scam or not!
This report was posted on Ripoff Report on 07/05/2017 12:56 PM and is a permanent record located here: https://www.ripoffreport.com/reports/family-mobile/nationwide/family-mobile-walmart-family-mobile-was-told-for-2-months-that-i-had-no-bill-and-then-to-1383311. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 UPDATE Employee
Family Mobile walmart family mobile was told for 2 months that I had NO bill and then to be told you have 7 days to pay or your going to collections?!? ridiculous! Nationwide
AUTHOR: TF01 - (USA)
SUBMITTED: Thursday, July 06, 2017
Hi EricaM,
I am working with Wal-Mart Family Mobile. I read your post on this blog. I am really sorry to hear about the trouble you have gone through. For further assistance, do not hesitate to click on this link bit.ly/2gQCmUz?caseId= to chat with a live agent. Thank you.
Edzel
Wal-Mart Family Mobile
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