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Report: #1216345

Complaint Review: Family Mobile - Nationwide

  • Submitted:
  • Updated:
  • Reported By: Scott B — Tulsa Oklahoma USA
  • Author Confirmed What's this?
  • Why?
  • Family Mobile Nationwide USA

Family Mobile Walmart Family MobileT-MobileFamily Mobile Powered by T-Mobile Fraudulent Cell Phone Provider Nationwide

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I purchased an "activiation pack" from my local WalMart store for service in early February.  I was told by the associate "this covers your first month of service" Either 100% innocent misrepresentation on the part of the associate, or outright fraud. By late February I moved my service to another carrier, because of numerous dropped calls. (blatantly inferior service delivery)

In Mid March, I received my first communication ever from Family Mobile (no emails, no bills, nothing prior) saying how they regret they have discontinued my service and I have an outstanding balance. (oddly this letter arrived exactly 5 weeks after I started service, when I was told to expect my first bill in about 3-4 weeks.)

When I called to speak to them about it, things escalated to the point I explicitly asked "I will pay the entire balance you state that I owe today, provided you agree that when I file a lawsuit against your company and your affilated companies, you will acknowledge I paid under protest"  The supervisor obviously would not affirm that agreement.

To which, the supervisor I was speaking with proceeded to tell me, "To pay through customer service will include a $5 convenience charge"

What the heck?  I just offerred to pay under protests, for a service I had never been billed for, and they want a convenience charge?

Save yourself a lot of headaches. Either don't do business with Family Mobile, or if you do business with them, pay them 6 months in advance so they don't have any reason to bother you (and feel free to enjoy their spotty service).

This report was posted on Ripoff Report on 03/17/2015 11:59 AM and is a permanent record located here: https://www.ripoffreport.com/reports/family-mobile/nationwide/family-mobile-walmart-family-mobilet-mobilefamily-mobile-powered-by-t-mobile-fraudulent-c-1216345. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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