Report: #1383825

Complaint Review: Family Pool Fun

  • Submitted: Fri, July 07, 2017
  • Updated: Fri, July 07, 2017
  • Reported By: Rob — North Bellmore New York USA
  • Family Pool Fun

    Internet
    USA

Family Pool Fun B.W. Incorporated (Backer Wencel Inc) I ordered a diving board on June 9th. It was to be delivered in 7-10 business days. When I didnt get it I called and was told they would call me when they had the tracking number. a few days passed no tracking number called again same person said she was the only one there so I couldn't speak to a supervisor and they didn't have a tracking number yet. Jay, who I later found out is the owner called me on Friday June 30th and said there was a problem with the shipping address and that he straightened it out and I'd be receiving the board on Monday July3rd. On July 5th I still hadn't received it so called once again and was told it was probably because of the July 4th holiday. I asked to speak to a supervisor and was told Jay was on the phone I offered to hold but was assured he'd call me back after he got off the phone. Of course no phone call, no tracking number no nothing. Don't make the same mistake I did. Read the customer reviews before dealing with a fly by night joke of a company like this. I saw in the reviews that he's played the same game with the "wrong shipping address" before. Internet

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*I ordered a diving board on June 9th. It was to be delivered in 7-10 business days. When I didnt get it I called and was told they would call me when they had the tracking number. a few days passed no tracking number called again same person said she was the only one there so I couldn't speak to a supervisor and they didn't have a tracking number yet. Jay, who I later found out is the owner called me on Friday June 30th and said there was a problem with the shipping address and that he straightened it out and I'd be receiving the board on Monday July3rd. On July 5th I still hadn't received it so called once again and was told it was probably because of the July 4th holiday. I asked to speak to a supervisor and was told Jay was on the phone I offered to hold but was assured he'd call me back after he got off the phone. Of course no phone call, no tracking number no nothing. Don't make the same mistake I did. Read the customer reviews before dealing with a fly by night joke of a company like this. I saw in the reviews that he's played the same game with the "wrong shipping address" before.*

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This report was posted on Ripoff Report on 07/07/2017 10:55 AM and is a permanent record located here: http://www.ripoffreport.com/reports/family-pool-fun/internet/family-pool-fun-bw-incorporated-backer-wencel-inc-i-ordered-a-diving-board-on-june-1383825. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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