Report: #1181007

Complaint Review: Family Roots – Military Achievements | Ripoff Report Verified™ …businesses you can trust. Family Roots founded in 1990, currently employs a "family" of over 40 staff across headquarters in Kentucky, Dublin Ireland. Working with U.S. military personnel & families for over 20 years in Germany, Italy, Bosnia, Kosova, Kuwait, Japan, Korea, Hawaii, Iraq, Afghanistan as well as U.S.

  • Submitted: Sun, October 05, 2014
  • Updated: Sun, October 05, 2014
  • Reported By: ED Magedson - Founder, Ripoff Report — Tempe Arizona
  • Family Roots – Military Achievements | Ripoff Report Verified™ …businesses you can trust. Family Roots founded in 1990, currently employs a "family" of over 40 staff across headquarters in Kentucky, Dublin Ireland. Working with U.S. military personnel & families for over 20 years in Germany, Italy, Bosnia, Kosova, Kuwait, Japan, Korea, Hawaii, Iraq, Afghanistan as well as U.S.
    4211 Produce Road
    Louisville , Kentucky
    USA

Family Roots - Military Achievements REVIEW: Family Roots & Military Achievements 100% Customer Satisfaction Guarantee, takes pride in servicing US Military for past 30 years. Providing service at home & on every military deployment since 1970. Family Roots & Military Achievements believes successful companies not only do what is promised but strives to deliver more than promised to all customers at all times. Success based on customer service & satisfaction. Family Roots’ goal of total Customer Satisfaction Guarantee, demonstrates full commitment Family Roots has to customer service & satisfaction. Family Roots models itself on world’s most successful companies who compete in market while maintaining superior customer support, outstanding level of customer satisfaction. Family Roots believes one unhappy customer is one too many; therefore, with philosophy of always putting customers first, each & every time, success will inevitably follow. 

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Ripoff Report REVIEW / Family Roots Inc Commitment to Customer Satisfaction

Family Roots joins Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program -- a long name for a program that does a lot for both consumers and business alike.

Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program -- a program that benefits the consumer, which helps to increase consumer satisfaction and confidence when doing business with a member business Verified By Ripoff Report.

When a company or individual joins the Ripoff Report Corporate Advocacy Program, they must make a commitment to us – in writing – to 'doing whatever it takes to make things right with their customers.' What does that mean? It means that Ripoff Report expects that members of our Corporate Advocacy Program will review and respond to ALL customer complaints promptly. [continued below]....

..... It means that every complaint will be taken seriously and every customer will be treated fairly and with respect. It means if a customer did not receive what they expected, the company will work with that customer to fix the issue. It means that if a customer requests a refund and if there is any reasonable basis for that request, we expect the customer will be given a prompt refund (some refund requests may not be reasonable, so this does not mean a refund is guaranteed in every case). “Making things right” can mean lots of different things to different people, but our point is this - by working closely with the company or individual to resolve any disputes, Ripoff Report can track the footprints of customer service to ensure that our Corporate Advocacy Program members are doing everything they can to treat customers fairly and to increase their customer satisfaction.

ALL COMPANIES GET COMPLAINTS, BUT HOW THE COMPANY HANDLES THOSE COMPLAINTS, SEPARATES GOOD BUSINESSES FROM THE REST
Family Roots is Ripoff Report Verified
Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..

Family Roots Inc approached Ripoff Report with the intent of wanting to resolve any customer issues and reports posted on Ripoff Report.

As a Part of the Corporate Advocacy Program the member business allows Ripoff Report to send an email to all of those who filed a complaint in the past, letting the customer know, the member business wanted to make things right with them, whatever it takes to do so. Ripoff Report always monitors these emails to insure the member business does what they agreed to. The people at Family Roots did just that.

Family Roots has gone through great lengths to make sure they try and resolve any and all customer issues. Family Roots has joined the Corporate Advocacy Program because they want customers to know they will resolve any and all customer issues. They never want their customers to feel like they weren’t taken care off. Family Roots stated, “our company was founded on the philosophy of customer service. Our Mission Statement is 100% Customer Satisfaction Guaranteed. We strive for excellence in everything we do and nothing is more important to us than our customers and our people.”

FR

FAMILY ROOTS CONTINUES TO CLARIFY WHO THEY ARE AND WHAT THEY CAN DO FOR CLIENTS

"Family Roots, Inc. is the largest owned Heraldry and Military Achievement Merchandise company in the world. Family Roots was founded in 1990 specifically to provide heraldic and military awards products to members of the US Armed Services. The focus of Family Roots is to connect each customer with the history of their family name and bring to life their family coat of arms. To meet a new demand from our customers, Family Roots also produce a unique range of military awards products that have received recognition and acclaim from all branches of service. We strive to create a superior quality product by delivering the finest quality swords, shields and coat of arms products from all around the world, at the lowest prices available to our military customers. Our in house customisation allows Family Roots to have the lowest prices in the business. We take pride in the fact that we stand out in the industry in our product quality, lowest prices. Our business is the creation of unique products that will become heirlooms and be passed down thru the generations. We strive to make your overall experience a pleasant one and to employ quality customer service that exceeds your standards. We are investing in new website and back office system to ensure we maintain our levels of quality customer experience in an ever changing world of technology. Family Roots Inc. guarantees all of our products. We are confident that our attention to detail in the manufacture of our products and our customer service will continue our excellent relationship and reputation with the men and women of the U.S. Military. We feel that it is extremely important to honor and support our men and women of the armed forces. It’s means more to us than a sale, it’s about who our customers are and providing a product that means something special that will be passed from generation to generation.“

WHY FAMILY ROOTS IS BETTER THAN THEIR COMPETITORS

"As the pioneering company to introduce our unique service and products to the U. S. Military, we have always been the market leader. Our longevity in the business is testimony to our continued success, as other companies try to replicate what we do best. We stand alone in this field with our product ingenuity as we listen to what our customers and business partners want. We stand firm on our core beliefs of quality, value and service. At each opportunity we move forward, with new products, new setup locations. Our mission is to create custom quality products that are unique to every customer. To lead the market in innovation and product creation and provide 100% satisfaction for all our customers in the process.”

Family Roots / Statements from the owner.

"We at Family Roots are committed to 100% Customer Satisfaction, this is the motto we operate under and it is my job to ensure this permeates in all that we do. Knowing what you, our customers want is what we look for and then in return we want to meet that demand with a product that exceeds all expectations every time. We truly look forward to our continued partnership with the armed forces for many years to come.”

QUALITY AND CUSTOMER STAISFACTION

"At Family Roots we not only take pride in what we do, we are also proud of who we are. Our staff are selected for their skills and ability and consistently exceed expectations. Our employees training and character ensures our customers get the best from each department from sales to delivery and beyond. The Family Roots’ team is made up from a vast array of the most experienced people in the industry, many have been with us for more than 15 years. Many of our employees are themselves veterans and this connection to our customers only enhances our ability to provide the best service possible.”

"At Family Roots we pride ourselves in using the highest quality materials for our products. Our bespoke products are all custom made with the highest craftsmanship from only the finest materials. We place great attention on our quality control as each product is carefully checked and packaged for delivery to our customers with a reasonable shipping time. We want you to truly enjoy what we send to you and therefore time and attention is what we apply to each order.

FR1

ANY BUSINESS THAT CAN ADMIT THEY MADE MISTAKES AND CORRECTS THOSE MISTAKES IS A BUSINESS YOU CAN TRUST AND WORTH DOING BUSINESS WITH.

As stated above, Family Roots is committed to 100% customer satisfaction and has made every possible effort to ensure that all customers have a positive experience while at their business.

After speaking with the management at Family Roots and emailing anyone who filed a complaint in the past, Ripoff Report is proud to give Family Roots a positive Rating. Family Roots made efforts to ensure that all customers were satisfied and Management assured Rip-off Report that the business has an improved business model that features customer satisfaction as the top priority.

Michael, the owner of Family Roots , stated “We carefully consider all customer complaints as constructive criticism and use them as tools to improve our customer service upon. Our customers are the face of our business and their satisfaction is of the utmost importance. We value our customers above all else, and look forward to continually improving so that their experiences with Family Roots remain strong, consistent and positive”.

"In striving for 100% customer satisfaction, we of course make mistakes and fall short on occasion. When that happens we carefully consider all customer complaints as constructive criticism and where possible use them as tools to improve our customer service. Our customers' satisfaction is of the utmost importance. We value our customers above all else, and look forward to continually improving so that their experiences with Family Roots, Inc. remain strong, consistent and positive.”

STATED IMPROVEMENTS FROM FAMILY ROOTS INC.

They’re new policy is to always contact all customers to gather valuable feedback so that they can continue to adapt and deliver the best customer service possible. Family Roots is willing to go beyond the call of good customer service and do what it takes to make things right with their customers.

"At Family Roots we Offer a 100% money back guarantee and pride ourselves in customer satisfaction. We are so confident in our service and product quality.”

Their policy is to continually contact customers to gather valuable feedback so that they can continue to adapt and deliver the best customer service possible. When customers' asked for something new whether that be a product or in regards to service. This is where Family Roots listened and developed new products that are connected to their customers’ career. Their research and development team brought out a military achievement line of products that have taken the market by storm. Family Roots are also willing to go beyond the call of good customer service and do whatever it takes to improve customer service for its customers.

This is evident with Family Roots’ commitment to their "100% Customer Satisfaction Guarantee”.

FR2

WHAT TO LOOK OUT FOR IN THIS INDUSTRY

In today's world any company not standing behind it's products and service by offering satisfaction guarantees is not doing its customer or itself any favors. Always look to the company willing to back up its claims with guarantees.

FR3

"Family Root’s goal of 100% Customer Satisfaction Guarantee, demonstrates the full commitment Family Roots has to customer service and satisfaction. Family Roots models itself on some of the world’s most successful companies who are able to compete in the market but still maintain a superior customer support and outstanding level of customer satisfaction. Family Roots believe one unhappy customer is one too many and therefore with their philosophy of always putting customers first, each and every time, success will inevitably follow.”

*Any consumer not receiving satisfaction from a member of Ripoff Report’s Corporate Advocacy Business Remediation and Customer Satisfaction Program should email us at EDitor@ripoffreport.com.

This kind of dedication to customer service means that Family Roots Inc will do whatever it takes to make sure their customers are properly taken care off.

In the future, if anyone has any complaints or concerns with Family Roots Inc, you are invited to contact them directly via email: info@familyroots.com (again, please be sure to cc: EDitor@ripoffreport.com so we can keep track of the company’s response and to insure customer satisfaction). You can call Family Roots Inc directly at (502) 479-1472, and ask for Customer Service.

As always, Ripoff Report cannot guarantee that every customer or employee will always be 100% satisfied in every case, but we promise that if you have any concerns with Family Roots Inc or any of our Corporate Advocacy Program members, we will do everything we can to see that the issue is addressed quickly and that you are treated fairly and with respect. Any issues you think you cannot resolve with any member of Ripoff Report’s Corporate Advocacy Program, please contact us at EDitor@ripoffreport.com.

Remember, just because a company or individual is reported on Ripoff Report does not mean you should not do business with them. Use Ripoff Report information as a tool to your advantage. Be knowledgeable about any company or person you hire. Also, don't be afraid to ask questions and get additional information until you feel comfortable in allowing them to work for you.

Be sure to contact us with your questions and comments about any business that is part of the Corporate Advocacy Business Remediation and Customer Satisfaction Program. Your questions, comments and suggestions are always welcome and will be considered even if we don't agree with them. Please realize Ripoff Report is chartering in new territory, working to make a change for both consumers and businesses alike.

Consumers can feel safe confident and secure when doing business with Family Roots/Military Achievements.

Here's why.

Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program and about Family Roots Inc Commitment to Excellence and Consumer Satisfaction.

Consumers should feel safe, confident and secure when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program, yes, a long name for a program that does a lot for both consumers and businesses alike.


Written by,

..Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program team..
 
..by consumers, for consumers
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This report was posted on Ripoff Report on 10/05/2014 12:31 AM and is a permanent record located here: http://www.ripoffreport.com/reports/family-roots-military-achievements-bespoke-coat-of-arms-family-crests-louisville-kentucky-1181007. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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