Ripoff Report Needs Your Help!
X  |  CLOSE
Report: #1105642

Complaint Review: Fandango.com - Los Angeles California

  • Submitted:
  • Updated:
  • Reported By: Richard — San Diego California
  • Author Not Confirmed What's this?
  • Why?
  • Fandango.com 12200 West Olympic Boulevard, Suite 400 Los Angeles, California USA

Fandango.com Service Fee Was Not Disclosed Until After I Paid Los Angeles California

Show customers why they should trust your business over your competitors...

Is this
Report about YOU
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
How to fix
Ripoff Report
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

I bought movie tickets at Fandango.com website (found through Google search).

I was specifically looking to see if there was any service fee -- wouldn't have purchased tickets if there was service fee because it was a matinee and there wouldn't be any lines.  

No service fee was shown...  UNTIL AFTER I HAD PAID.  Only then, after it was too late to cancel, was the Fandango $2.50 service fee disclosed.

I sent a "contact us" web message to Fandango.com, protesting and demanding refund.

Fandango refused, claimed the service fee was disclosed somewhere on one of the web-pages.  I said "show me", show me a screenshot or link because I had carefully looked for any service fee.  They never responded to my request for any screenshot or link.

I know $2.50 is a small amount -- for one person.  But I believe they profited by deceiving everybody who bougut tickets on their site by hiding their service fee until it was too late to cancel.

 

This report was posted on Ripoff Report on 12/09/2013 02:51 PM and is a permanent record located here: https://www.ripoffreport.com/reports/fandangocom/los-angeles-california-90064/fandangocom-service-fee-was-not-disclosed-until-after-i-paid-los-angeles-california-1105642. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
Featured Reports

Advertisers above have met our
strict standards for business conduct.

X
What do hackers,
questionable attorneys and
fake court orders have in common?
...Dishonest Reputation Management Investigates Reputation Repair
Free speech rights compromised

WATCH News
Segment Now