Report: #959002

Complaint Review: fanduel

  • Submitted: Tue, October 23, 2012
  • Updated: Tue, October 30, 2012
  • Reported By: Dagov1947 — westchester Illinois United States of America
  • fanduel
    1375 broadway, new york, ny 10018
    Internet
    United States of America

fanduel i love fantasy football and heard via media that this was a fun site for fantasy football fans. my credit card was hacked with two incidences within one week , Internet

*UPDATE Employee: Response from FanDuel

Show customers why they should trust your business over your competitors...

i registered to fanduel in august of 2012.  i started receiving fees and then on sept 4 2012 my bank account was charged with a $ 452.69 charge.  I called my credit card company and cancelled immediately and then on my next statement there was another charge on sept 12 for $ 465.16.  it was the same person  - stefanona - ag stefanos - sounds greek -

i have my fanduel chatroom info but i could copy and paste.


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This report was posted on Ripoff Report on 10/23/2012 04:26 PM and is a permanent record located here: http://www.ripoffreport.com/reports/fanduel/internet/fanduel-i-love-fantasy-football-and-heard-via-media-that-this-was-a-fun-site-for-fantasy-f-959002. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 UPDATE Employee

Response from FanDuel

AUTHOR: Jesse at FanDuel - (United States of America)

Hi Dagov1947,

We're really sorry to hear about your experience, but can assure you that none of these charges came from our end. We take security extremely seriously at FanDuel, and have certain measures in place to ensure that all transactions are treated with the highest level of security.

For one, we do not collect or store any CC information. All payments are made through a third party (Payvision or Paypal), so your credit card number never would have been stored or received by us.  
Additionally, we offer full service customer support, so any issues with payments can easily be solved by contacting our support team.

It's possible that information stored or entered through your computer may have been obtained by a third party via malware or  a phishing scam, and it would be advisable to check your computer for malware and viruses. Think back to anything you may have downloaded from other websites during that period, or any other website or email links you may have clicked. 

We would also advise you to contact the authorities, as they should be able to assist you in tracing back these illicit charges to the source.

Feel free to contact us directly if you'd like to discuss the issue further. We're happy to assist you here however we can.
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