• Report: #1260578
Complaint Review:

Fannie May Chocolates

  • Submitted: Sun, October 11, 2015
  • Updated: Sun, October 11, 2015

  • Reported By: FabricGATOR — Princess Anne Maryland USA
Fannie May Chocolates
Internet USA

Fannie May Chocolates 1800flowers.com fanniemay.com 1800baskets.com thepopcornfactory.com cheryls.com wolfermans.com harryanddavid.com Wire fraud, advertised free shipping on order over $50 then would not honor. Internet

*Author of original report: Too little Too late...

*UPDATE Employee: We are here to help

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Yesterday, I tried to shop at fanniemay.com. They are a gourmet chocolate gift service that is part of the 1800flowers conglomerate. I had received a $60 dollar certificate from discovercard rewards so I thought I would give it a try. What a mess that organization is..... On first opening the page, I was greeted with an offer FREE SHIPPING on orders over $49 dollars. I shopped and found several item totaling about a little over $80. I entered the promo code that they advertised and the computer said that none of the items in my cart qualified for the free shipping. OK, so I went to enter my certificate number from discovercard and it would not work either. OK, I thought, they must be having computer trouble....

 

Then I called customer service, I was told to call another number to activate my certificate. I called that number and they referred me to another phone number. As I wrote it down, I realized that IT WAS THE SAME NUMBER I USED TO call that service rep. When I told her about it she hung up on me.. [continued below]....

....

 

Somewhere in the phone calls I was advised that it was free shipping day and that I had to choose from a list of qualifying products and if I pushed the "SHOP NOW" button on the free shipping promo page, I would be taken to that list. I did so and found that one of my $40 dollar candy bars did not qualify. I removed it and still it did not work... I am determined (I shop online all the time, I'm not going to let this website get the better of me) So I closed everything, went back on another laptop computer and followed the free shipping Shop Now link, found my 50 dollars of gourmet junk, entered the code 30557, they still want 23 dollars in shipping free's.

 

So I chat with an online agent (in who knows where), She explained that because it was a food item that they put in an icepack that will keep it fresh.... Huh? There is not an item on their website that is not a food item, therefore every item does not qualify for free shipping. NO WHERE on the website does it define that there is an upcharge to put their crap in a box and keep it fresh..... what idiots! I am the idiot, there goes 90 minutes of my time trying to make sense of their website and policies.

They even offer something called PASSPORT. It is like amazon prime that gives you free shipping across the 8 brands of the 800 flowers monopoly. It costs $30 dollars for free standard shipping for a year with an automatic renewal. They still charge you 23 dollars for the icepak but you can refreeze it and use it in your cooler..... IDIOTS!

Where did I get ripped off? I spent about an hour and a half of my life trying to make sense of why they would offer free shipping and then charge shipping anyway. I wasted my reward bonus dollars on a junk certificate that I will not use because of there decietful practices. The holidays are coming up and I probably would have sent gifts galore, thank goodness that I found out how it is today instead of neglecting my family, friends, and business associates at the holidays.

 

BEWARE 1800FLOWERS and their eight associated websites!


This report was posted on Ripoff Report on 10/11/2015 06:28 AM and is a permanent record located here: http://www.ripoffreport.com/reports/fannie-may-chocolates/internet/fannie-may-chocolates-1800flowerscom-fanniemaycom-1800basketscom-thepopcornfactorycom-1260578. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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1Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

Too little Too late...

AUTHOR: - ()

Hi Tina, Thank you for your attempt at customer service relations, but it is too late to salvage me as a potential customer.You appear to be part of a broken machine, customer service should have been handled quickly and efficiently the first time I called. Not put off and given the run around, effectivly wasting more of my time. And then to have a CSR hang up on me because I made her aware that the phone number that she was forwarding me to was the same exact number that I was calling at the moment (she was the refferal agent!)

I see that the 1-800-FLOWERS family of business's are flawed and it is my intention to warn others to PROCEED AT YOUR OWN RISK.

Nice try though...

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#2 UPDATE Employee

We are here to help

AUTHOR: Tina Flowers - ()

Please accept our sincerest apologies for the issue you have posted. Please email me at: wecare@1800flowers.com with your name, the recipient’s name and the delivery date of your order.  Please also include in the subject line (insert alert channel name IE: Instagram) and your handle/account name . Thank you. I look forward to hearing from you and resolving this for you promptly. - Tabitha

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