Farmers Insurance Group AUTO CLAIM TOOK 3 1/2 WEEKS-POOR BUSINESS PRACTICES-NOW REFUSING TO PAY RENTAL CAR BILL! Nationwide

I have had Farmers Insurance for almost 30 years.  Recently I had an auto claim for a total loss.  First, it took them almost a week to have it appraised, then each step took several days for their response.  They tried to completely rip me off in the pay out for my vehicle.  They offered me thousands less than the replacement value and then claimed (after I provided them with proof of that) that the person handling my claim had "personal problems" so I had to resubmit all the info again.  Basically, they thought by stalling I would accept their ridiculous offer.

Finally they made an offer of $1200 more and I was tired of waiting, as they knew I would be, and I accepted.  It then took them over ten days to get me the stuff I needed in order to get a new vehicle.  All this time I had a rental car booked under their direct billing account (22 days)--I actually borrowed a car for two days so it was 24 overall days for me without a vehicle.  I was told I had to rent at Enterprise and if I did not I would not be reimbursed.

Guess what?  When I went to turn in the car the manager at Enterprise told me none of his calls to get the direct billing done had been returned by Farmers.  He told me not to worry about it, but considering the crap service I had already gotten I did not want them to be waiting a month to get paid too, so I went ahead and paid the bill. Now Farmers is saying I need to PROVE they told me that my car was covered? 

I would recommend them NEVER!  I have had insurance with them for almost 30 years and this whole debacle tells me I need to switch in a hurry!!!  I have had claims where I have been hit by other people and their insurance companies have bent over backwards to provide me service...Yet my own company has been nothing short of a nightmare.  Do not ever buy Farmers Insurance!