Report: #984690

Complaint Review: FASHIONOR.COM

  • Submitted: Wed, December 19, 2012
  • Updated: Wed, December 19, 2012
  • Reported By: Lisa — Holbrook New York United States of America
  • FASHIONOR.COM
    CHINA
    Internet
    United States of America

FASHIONOR.COM PROMGOWNDRESS.COM This online dress company created a custom dress in the wrong color and refused to replace it or refund my money. Internet

*Consumer Comment: Thanks for fashionor.com

Show customers why they should trust your business over your competitors...

The online dress company, promgowndress.com, aka fashionor.com made a custom gown for my daughter as she is too small for a store bought gown. They verified the measurements and the dress color with a color code and swatch and made the dress. The dress was made in the wrong color and their answer to my email and phone calls was that they did not have the color I ordered so they created it in their substitute color.

The dress color was specifically picked for the affair and all the accessories were bought to match the color ordered. The dress was not received until a 5 days before the affair and could not be replaced in the short time.

Promgowndress.com refused to take the dress back and refund my money. They offered to make the dress in red, my color choice was teal, and have it to me a week after the affair...and get this, charge me a discounted amount of $108 to make a bright red dress for a 14 year old!

The unprofessionalism and disconcerned staff at this sweat shop is frightening if it exists in America. I have been emailing for over 6 months and still have not been able to get anyone on the phone or to answer my questions about a refund.

DO NOT USE THIS SITE TO ORDER YOUR DRESS. You will be stuck at the last minute with nothing to wear when they send you whatever color material they have lying around and need to get rid of.
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This report was posted on Ripoff Report on 12/19/2012 08:42 PM and is a permanent record located here: http://www.ripoffreport.com/reports/fashionorcom/internet/fashionorcom-promgowndresscom-this-online-dress-company-created-a-custom-dress-in-the-wr-984690. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment

Thanks for fashionor.com

AUTHOR: Torres - ()

Just want to let you know that I received the dresses today from fashionor.com, and they are FABULOUS!! 

I was nervous about ordering online, particularly with having a very curvy body but it was beautifully made, including the custom alterations I asked for.

Thank you sooooooooo much.O(∩_∩)O~

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