Report: #1128026

Complaint Review: Fast PC Solutions

  • Submitted: Mon, March 03, 2014
  • Updated: Mon, March 03, 2014
  • Reported By: Unexpected Avenger — Jumping Jupiter Texas
  • Fast PC Solutions
    9460 S. Union Square, Ste 102, Sandy, UT 84070
    Sandy, Utah

Show customers why they should trust your business over your competitors...

My father is an elderly man in his seventies and was scammed *very* recently by a man representing himself as what sounded to him like "Anthony Hopkins" over the Internet. Please read this report because these people are being reported repeatedly to credit card companies, but so far nobody has been able to shut them down. If you know somebody who is thinking of using their service, tell them not to do so. If you know someone who has already used their service, tell them to file a dispute due to fraud with the credit card company immediately and have the account number changed before further damage can be done. 

My father attempted to access his e-mail address and could not remember his password. A link on the screen asked him if he needed assistance accessing his account, and so, thinking these were representatives of the company who held the e-mail account (a corporation we all know), he clicked on the link. Being naive regarding such scams as this one, he gave the man on the phone remote access to his computer. The immediate result was that the man started sifting through his computer folders and files indiscriminately and told him that there were hundreds if not thousands of processes occuring on his computer even as they spoke. Imagine that: processes!? On his computer!? Yes, even as they spoke. 

The man then "cleaned" my father's computer of all infections and told him that he needed many solutions running concurrently to proctect his security while online. He then told him that if he would only purchase three different solutions, for a one time charge on each of the low, low price of $75, that he would never have to buy another antivirus program or yearly subscription for his computer ever again. My father is in his seventies. He agreed to the sale and the removal of his previous properly functioning security solution. This action left my father's computer compromised and unsafe for use while connected to the Internet, for the storage of personal information, and for the purpose of any commercial digital transaction.

The man attempted to help my father regain access to his e-mail account, but my father couldn't remember the answers to his security questions, although he did manage to get my father to reveal such sensitive personal information at his date of birth, which when combined with other information publicly available would allow criminals such as these to do great and injurious harm to my parents' good name, reputation, and financial stability. When "Anthony Hopkins" could not get my father to remember his security questions, he told him that he wiped out that e-mail account and that my father would have to establish a new one. The man then set up a fraudlent email account in my father's name using personal sensitive data.

The criminal did not understand that the reason my father did not know the answers was because he wasn't the one who set up the initial e-mail account. When my father told me what had happened, I accessed the "wiped out" account in less than five minutes. All the e-mails and photos that my father cares about were still there, safely protected because he couldn't remember the answers to security questions he never knew.

What did my father pay for the access to his e-mail account, which they could not provide, and for the "cleansing" and disabling of my father's security software--in addition to the installation of keylogging and trojan software, with a remote access backdoor included? $349! 

I checked the history of Fast PC Solutions after we reported them to my parent's credit card company. They've had a Better Business Bureau account open for one year. During that time, they've received 11 complaints. Two of those complaints were reproduced online by the BBB on their website. In both instances, although the complaints were not exactly the same, the company's response was more a less a form letter that said something like the following: 

Dear Blah, Blah, Blah,

We cannot issue you a refund because on such-and-such date, you contacted us, we spent 3 hours fixing various issues with your system, and when we were finished we restored access to your e-mail account for which you contacted us. 

Are you seeing what I'm seeing? I'm guessing you are. So, who are these criminals? Well, the Whois report says that we are dealing with one Joe Darger, if that's even his real name, located either in Australia or Sandy, Utah, depending on where you get the info. Could could be in China, Russia, or Nigeria for all I know. The email addresses associated with the fradulent activity are as follows:

"" or

And or

The fraud case handler with my parents' credit card company told us that they were receiving a large volume of complaints regarding these people.
They will eventually be brought down. We are also filing reports with various American and International criminal investigation agencies regarding
this situation. I hope your loved ones aren't taken advantage of like mine were. Good luck.
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This report was posted on Ripoff Report on 03/03/2014 06:22 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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Updates & Rebuttals


#1 General Comment

BBB Accreditation? I think NOT!

AUTHOR: krt - (Canada)

My 82 year old mother was scammed by My Fast Pc today as well. They go on that they are accredited with the BBB. Here is a link to the BBB that clearly states this company is NOT accredited.


first off she was cold called and My Fast Pc claims they do not cold call, but all call logs on call display are from their number. they then directed her online where to go to request help so they can get you to request help and they call back, go through the info and try to sell you their services. She logged onto the nearest computer which is a laptop she doesn't ever use but is used by my sister and I, both who know our way around this type of scam. I have been in touch with a customer service representative Rachael who had stated we could listen to the call logs or I could with Quality Assurance.

Now it gets interesting. They said they had one call they showed at 10:26 local their time. Well I asked for them to pull calls from 9:51 and 10:02 as they show up on my call display with the same number. Upon hearing the details of what I wanted from them such as info if they have cleared my history logs so I cant track what sites my mother had to go through in order to get to there site and my Kaspersky Full Scan Logs, she put me on hold and said that QA can listen to the tapes, tell her what to say and then she would pass it on. Basically I (or my mother) cannot listen to the QA tapes to see what was discussed, only receive copies of online documentation she was convinced/coerced into signing. So why bother record the conversation. I will also be talking to my mothers Credit Card company regarding this and have them take up the slack on this company showing full compiance of knowledge to what she had agreed to.

They were informed by my mother during the phone call that her son was on his way over to fix her computer and they proceeded with their ruse. They tried to sell her an ongoing monthly package which she refused and they continued to offer monthly ongoing different levels of service. How is it I cannot listen to the to how many times she tried to opt out and their ongoing salemanship finally caved an 82 year old woman?

I am awaiting logs from the company to see what actions have been performed on my mothers computer at this time. She had up to date databases and weekly scans scheduled. I told the girl who I was talking to trying to abort this whole invasion as the FIXER tried to access my mothers email passwords with online chat requests with . I managed to use the bad passwords so he was forced to start asking for them to be reset. Finally I got her to stop all work on my mothers Laptop commputer. She said she would get back, and all action would be stopped on the computer.

So now the next issue. I had opened Kaspersky to see if there were any logs while I was talking to Rachael and there were hundreds. When I came back from taking my mother out to lunch, I checked her email and no reply from this company, then I opened up Kaspersky to search for this weeks full scan logs. Wow to my surprise, all stored records of Kasperky Scans were deleted after I told Rachael I would be going over these along with all the information they had claimed to have removed from this computer. Now this laptop never had any virus's on it. I had been on my way over to remove the windows blue screen of death, because she wasn't even able to just turn off the power and restart the desktop (now you see what kind of tech savvy customers they prey upon). Low and behold, all Kaspersky logs are removed from her desktop computer as well??? My mistake had been to not immediately disable remote help as Rachael had told me that they no longer had any access to my computer. (By the way I told her Kaspersky had flagged 5 application installed during their assistance (?) and deemed them Legal Software That Can Be Used By Criminals For Damaging Your Computer or Personal Data)

I am currently looking into what assistance I can get from my Service Provider to track the deleted history data of IP addresses by mother had to go through in ordrer to get to, as well as any and all IP addresses that remotely accesed my mothers computer, especially the desktop as that is cyberhacking.

I await the files from to see what they could possibly come up with. I will need to see if I can find user logs for both computers to see when there were in use and downloading anything from the internet. I do know the laptop for which they cleaned today had not been used this week and am going to contact Kaspersky to see if logs were automatically sent or if they can be recovered phyically here.

I have now rolled back both computers and am running malware and virus scans to eliminate everthing that was put on my computer. As I said said they left nothing on the computer but icons were left. I will be looking further into programs installed such as Smartbrowsesetup.exe and Webbrowserviewpass.exe and others.


PS they also claim not to pay referal fees to anyone who can get someone to their website to use their services. Not sure but seeing as how my mother wasnt on a computer when they called and they had to walk her through all the steps to get her to fill in all the infromation (again why can't I listen to QA tapes), then either they called (backed up by phone log) or phone # spoofed (slight possibility) but then that would be by a referal company who would only profit by forwarding her to their site. SMH at a company taking an advantage of a naive older woman.

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#2 Consumer Comment

They Prey on the Elderly

AUTHOR: Dutch - ()

My Fast PC serviced my 80 year old dad's computer, somehow missed the 10 or so toolbars, 100 incidents of maleware, yet billed him 300+ dollars to repair his laptop which was running slowly. 

My dad had access to his email prior to the service, but the fix employed by the so-called tech was to change my dad's email password and install a password minder (like onepass) which just made everything more confusing.  They also took away his administrative priviledges, he couldn't even download or save family photos.

All this, for $347, more than the price of a new laptop.


But wait, there's more:

Two months later they attemped to steal more money from his credit card, $200, for recurring charges for services he never agreed to.  He had to disputed it with his credit card company, My Fast PC did not respond to the company, so the bank refunded my dad.

At the best they are incompetent.  At worst, they will scam your elderly parents with recurring charges. 

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#3 Consumer Comment

This company is as Dishonest as it gets

AUTHOR: JodiAllen - ()

Hey girl, if you want to see all the fake reviews and ex pizza delivery guys they have working for them message me. They wrote fake reviews all over the internet and then tried to play it off too bad I have all the screen shots. These people are dishonest they will be out of buisness faster than they started. You can't succeed in life being dishonest and rude and ripping of senior citizens. 

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#4 Author of original report

Another Update in Response to Lies

AUTHOR: Really Frustrated - ()

Dear Mr. Lying Customer Service Manager, 


You admit that you filed false reports on this website to discredit it and our claim against you. The difference between me and you, Mr. Liar, is that everything I said is true, while you admit to lying to make light of our complaint. Not a smart move, but most criminals aren't smart. If this is a bogus report, sue me. I dare you. Then we will see who the liar and coward is.



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#5 Author of original report

Customer Service Manager is a Practiced Liar and Poor Reader

AUTHOR: Really Frustrated - ()

Read this guy's response and reread what I said. I didn't say they claimed to be out of Australia. I said that if you research them on the Internet you can find reports showing their servers are out of Australia. I think the two are completely different things. He is not trying to address the concerns as much as he is attempting to lie to cover up and confuse the issues. Don't listen to these guys. 

And I'm not providing you with anything, liar! Take me to court and I'll be happy to give the judge copies of everything to show that I'm not lying or making anything up.

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#6 Author of original report

Further Update on these Scum

AUTHOR: Really Frustrated - ()

Now, to add insult to injury, they are calling my father and telling him he has to let them access his PC again to do more work on it. Nevermind the fact that we replaced the hard drive to prevent them from further accessing his private data through trojan/backdoor RAT software. Please save yourself the headache and do not do business with these people. They are associated with e-mail address This is the email address that conducted the business transaction for this company, and if you search for this e-mail address on here and elsewhere you will find they have been involved in many, many complaints like this for various scams.

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#7 Author of original report

Further Problems with These Parasites

AUTHOR: Really Frustrated - ()

Since reporting these people to this website, the company is now calling and harassing my elderly father in an attempt to make him believe that he is guilty of not being a good customer. They just won't stop. Please, please, if these people contact you, do not do business with them. They are predators, and the elderly and unsuspecting their usual prey.

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#8 UPDATE Employee ..inside information

This could have been avoided

AUTHOR: Micheal Customer Service Manager - ()

Hello, I am the Customer Service Manager here at Fast PC Solutions. I would like to address several concerns about this report.

First and foremost, I am devastated that one of my customers had an experience as such. This is not the way we do business and from the look of the report, this customer's son is very upset and worried about his father's personal information. And understandably so.

Here at Fast PC Solutions we provide remote I.T. maintenance. The only way we receive business is through lead generation via the web. A potential customer Googles (Bing, Yahoo etc.) their issue. At that point our website appears in the results. The potential customer has the option to select our link. At no point do we misrepresent ourselves as being another company such as Microsoft or any others. In fact our website has our logo very bold at the top of the screen.

Once the potential customer goes to our page, it ask for a name, phone number and the reason for their inquiry. Once they submit the information one of our technicians contact them. The potential customer agrees to allow us to remotely connect to their PC by typing in a 6 digit code. We then perform an industry standard scan of the PC or Mac. We then explain the issues at hand, what we can do to resolve the issues and we quote a price.

Our diagnosis is free and no charges are applied at this point. If the potential customer agrees to the fix, we show a performance sheet that describes the work we will be doing, the price, our terms and conditions and a place for the customer to electronically sig the order. The payment is then processed and the work begins.

As far as our credibility, we are accredited with the BBB and have an A- rating. This A- is not due to any issues of complaints. It is rather due to the time a company has been in business and 12 other factors. All 11 complaints have been resolved by us in the allotted time frames. And with our new system, we respond to any BBB complaint within 48 hours and not the 30 days the BBB allows.

We are compliant with the Department of Commerce, a Microsoft Registered Partner and part of the McAfee Security Alliance Partner Program. All of these would be impossible if we were not a legitimate company.

We are PCI compliant and we also record all phone calls within our company.

We are based out of Sandy, Utah and have not claimed to be from anywhere else. Furthermore we will never outsource our services outside of the United States of America. We are firm believers in our country and what it stands for.

Joe Darger is our President and that is his real name. Fast PC Solutions is a family owned company with strong family values.

I personally handle all complaints and concerns with our company. My objective is to provide a fair and balanced resolution regarding every instance that I handle. I would invite this customer or his son to contact me. I would be happy to resolve any issues promptly.

Now in regards to the facts of the complaint. Anthony Hopkins does not work here. I wish he did. We do have two technicians named Anthony.

In response to his father's email, he is correct. We tried to access the email and could not due to the customer not knowing his secret questions. With that said, we could not "wipe out" the email. We have no access to it. So with the customer's permission we set up a new email account so he could access email right away. We had no way of knowing somebody else set the original email up for him. And again, we are compliant with the BBB, Department of Commerce and are PCI compliant. Security and privacy of our customers are of our utmost concern.

$349 sounds appropriate for the services but would include so much more than an email fix. As far as installing "Trojans" and "key logging software", that is a complete fabrication. I would ask for proof from a certified technician regarding these claims.

As far as the "letter" or email he received, I would ask for a copy of this as well.

This customer's son also claims we have stated we are out of Australia and linked to If he had observed the WhoIS report he pulled, he would see that information is about our internet service provider and our GoDaddy hosted URL, NOT us. No misrepresentation was made there and the fact that he believes show indicates his lack of technical knowledge.

I don't believe in Rip-off Reports. I can and have (to prove a point) gone in and made silly allegations about Bugs Bunny and Daffy Duck. It states they stole all of my carrots and I have a lawsuit in place. Rip-off Reports does not validate these issues. Sure you can pay for their services to have your name cleared. But that's how they make their money.

We are completely transparent in our dealings. We believe our company's reputation is our own personal reputation. If given the chance we will communicate and resolve any issues that customers may have. We just need to be given the chance.

Thank you,

P.S. Also, eleven BBB complaints in 14 months of business in our industry is considered outstanding service. I would trust a legitimate non-profit organization such as the BBB before I would trust a for profit website that makes it money by displaying all complaints. As far as we know, these complaints could very well be from our competitors.

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