Report: #1376026

Complaint Review: FASTSPRING

  • Submitted: Tue, May 30, 2017
  • Updated: Tue, May 30, 2017
  • Reported By: Ray Sibbald — Charleston South Carolina USA
  • FASTSPRING
    801 GARDEN ST SUITE201
    SANTA BARBARA, California
    USA

FASTSPRING FASTSPRING WILL DEBIT YOUR CHECKING ACCOUNTS & CHARGE FOR ORDERS YOU HAVE NEVER MADE SANTA BARBARA California

*UPDATE Employee: Customer was refunded

Show customers why they should trust your business over your competitors...

FastSpring will debit your acct & charge you for purchases & services you did not authorize in hopes you will not notice the charges on your banking statement !!!!!!!!!!  Mac Cleaner in particular !!  BEWARE

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This report was posted on Ripoff Report on 05/30/2017 05:40 AM and is a permanent record located here: http://www.ripoffreport.com/reports/fastspring/santa-barbara-california-93101/fastspring-fastspring-will-debit-your-checking-accounts-charge-for-orders-you-have-neve-1376026. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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Updates & Rebuttals

REBUTTALS & REPLIES:
0Author
1Consumer
0Employee/Owner

#1 UPDATE Employee

Customer was refunded

AUTHOR: FastSpring - (USA)

FastSpring is the merchant of record for thousands of software, SaaS and digital content providers around the world. Many of our sales, as in this particular case, are through annual subscriptions that auto-renew.

We understand that often people do not remember having signed up for a subscription. This customer was sent a reminder email on May 18, 2017 at 4:15 AM that the subscription was about to renew and be charged to their credit card. The FastSpring support team also sent an email on May 26, 2017 to the custotmer in response to their questions about the charge. This customer has since been refunded and their subscription canceled.

Please contact the FastSpring support team at orders@fastspring.com for any questions about FastSpring charges.

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