Report: #362522

Complaint Review: Father's Choice/ Premier Family Services

  • Submitted: Wed, August 13, 2008
  • Updated: Fri, August 15, 2008
  • Reported By: portland Oregon
  • Father's Choice/ Premier Family Services
    fatherschoice.org
    Internet
    U.S.A.
  • Phone: 800-9641664
  • Web:
  • Category: Lawyers

Show customers why they should trust your business over your competitors...

I tried to receive services from this company and paid them $845 and have received nothing. They ask for my member ID number when I call- I was never even given one! I call and leave messages and get no return. When I dont leave a detailed msg they return my call and transfer me around till they hang up/"drop the call". I asked for my money back June 17th and they said 3-5 weeks I called every week and now almost 2-3 times a week and get told to wait it hasn't been processed. Now Im being told there is one guy who looks them over and he hasn't had a chance. SCAM....I just want my money back has anyone else had this issue?

Sarah
portland, Oregon
U.S.A.
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This report was posted on Ripoff Report on 08/13/2008 02:07 PM and is a permanent record located here: http://www.ripoffreport.com/reports/fathers-choice-premier-family-services/internet/fathers-choice-premier-family-services-scam-took-my-money-internet-362522. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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Updates & Rebuttals

REBUTTALS & REPLIES:
0Author
4Consumer
0Employee/Owner

#1 Consumer Suggestion

You can Get Help

AUTHOR: Carol Ann - (U.S.A.)

In hard Economic Times, Companies Spring Up all over the Place just waiting to take you for your money and information. I have Several Suggetions. Make sure you have Not become a Victim of Identity Theft, By contacting Local Police and send via Cerrtified Mail all copies of information and Correspondence to Federal Trade Commission, Secret Service in Washington, D.C., United States Post Office Inspectors and finally Internal Revenue Service. Download Form #3949A, fill it out make a copy and send it back to them also by Certified Mail and Get a Reciept. Good Luck and Trust me they Will put an end To it and get your Money back. Don't say another word to them, except to make sure They are still there. You might also protect yourself and family by contacting IDWatchDog or National ID Theft Recovery Service.
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#2 UPDATE Employee

Response to Byron O. - Concerning email contact with Fathers Choice

AUTHOR: Customer Service - Father's Choice - (U.S.A.)

Dear Byron O.,

Please contact us immediately at customerservice@fatherschoice.org with "Byron O." in the subject line of your email. Contrary to your statements, email is being received and reviewed at the customer service email address. Yesterday, when you said that you had sent an email, we did not have any correspondence from you. We are eager to help you resolve the issues mentioned elsewhere you have raised here but need to know who you are so that we can engage in a dialogue with you concerning your account.

We look forward to hearing from you and bringing resolution to your situation.

Sincerely,

Customer Service Department
Fathers Choice
customerservice@fatherschoice.org
800.964.1664
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#3 Consumer Comment

Never any resolve

AUTHOR: Byron O. - (U.S.A.)

The rebuttal is also a scam. On every rebuttal they have made to every complaint they tell you to contact customer service by way of email...first of all they don't have a clue as to what customer service even means. Then after you take the time to send a detailed email you will get an auto response telling you to call their 800 number to receive faster service. Then the run around starts all over again. Also be advised that once you send the email and get the auto response you will then have your email blocked. They WANT you to email them for this very purpose.
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#4 UPDATE Employee

Resolution of issue for Sarah from Portland, Oregon

AUTHOR: Customer Service - Father's Choice - (U.S.A.)

Hi Sarah,

Please email customer service at customerservice@fatherschoice.org and let us know your first and last name so that we can look up your case and contact you regarding your case. We do not want for you to feel misled or mishandled. In order to help you with this, we need to know who you are so that we can identify and resolve the issue for you. In the subject of your email, put "Sarah from Portland Oregon". We will contact you within 24 hours (during the business week) upon receiving your email and bring resolution to the issue for you. To find your membership ID, please refer the first email you received from us upon initial enrollment.

We have worked with our members to help them resolve over 5000 custody, visitation and child support cases. It is true that we are growing due to our members' phenomenal success rate and satisfied customers are passing on our name to others. Our staff is constantly evolving as a result of this growth. In anticipation of further growth, we hire more staff each successive quarter, training them in advance to be effective and offer quality service. This evolution and growth may have contributed to the mis-communication between our staff and yourself. For this, we are truly sorry. Contact us as soon as possible VIA EMAIL.

Sincerely,

Customer Service Department
800.964.1664
customerservice@fatherschoice.org
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