Complaint Review: FCNB - Portland Oregon
- FCNB PO Box 2210 Portland, Oregon U.S.A.
- Phone:
- Web:
- Category: Credit & Debt Services
FCNB mistreated and ripped off the business that doesnt give a dam Portland Oregon
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On February 18, 2003 I called to get a payoff amount to close my account. I was told the amount and to avoid a late fee it would have to be paid at an Eddie Bauer store by the 20th or I could do a pay by phone. I explained that one of the checks, which was an enormous amount, is from a financial institution so that was not possible.
On February 19 I again called to reconfirm the previous information. I was told the same exact information.
On February 20 I went to the Eddie Bauer store and was told that I could not use the bigger check because Eddie Bauer registers do not accept checks in a high amount and I would have to mail in my payment. I asked the store manager to call FCNB to explain the situation so that I would not be charged a late fee. Mrs. Peterson, the company representative, told me that I would not be charged a late fee if the payment was received by March 14.
I mailed that check that day.
February 25 I called to be sure my account balance was zero. They tacked on a late charge of $37.00. I was told to mail in a letter to dispute it. They sent me a letter, in short, it says they want the $37.00 and if I want to continue to dispute it send them another letter. I did.
I get a bill 3 days ago saying now I owe them $37.00 and a finance charge of $5.19.
Today, March 27, I get a letter stating the following, "While FCNB did not resolve this billing dispute to your satisfaction, please be assured that FCNB performed a reasonable investigation of your dispute and we considered all of the relevant information that was available to us."
In other words, they want money that I was told I would not be charged for.
Lisa
Westville, New Jersey
U.S.A.
This report was posted on Ripoff Report on 03/28/2003 10:11 AM and is a permanent record located here: https://www.ripoffreport.com/reports/fcnb/portland-oregon-97208/fcnb-mistreated-and-ripped-off-the-business-that-doesnt-give-a-dam-portland-oregon-1031771. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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