Report: #1079882

Complaint Review: Feather River Doors

  • Submitted: Wed, August 28, 2013
  • Updated: Wed, August 28, 2013
  • Reported By: Angela — Randolph Massachusetts
  • Feather River Doors

    , Select State/Province

Feather River Doors Rep Davina We purchased a front door with 2side lite and the glass has air bubbles in it I called them they told me there is nothing they can do about it I told them I did not buy the doors at a irregular price I need a tech to come out and they told me no we are not sending a tech out they will refund me my money once I take the doors out and bring them back to Home Depot and then I can buy more doors okay who is going to pay for uninstall and reinstall they said you are I explained I paid 700 to install so you are telling me that I have to pay to uninstall 700 and reinstall another 700 that is another1400.00 dollars  Tacoma Washington

*General Comment: Because....

Show customers why they should trust your business over your competitors...

well we are not paying for your uninstall and reinstall I also explained reading your statement in your book it says clear glass nowhere is there clear glass don't buy from feather river doors they are very deceiving and all they want is your money customer service hate you once the get you money when you see there name run for your life I wish I had I fell we as complaining customers we need to stand at the purchasing stores and boycott them they should not be allowed to do customers like that

I purchased front door with lite on the side and when door was installed I noticed air pockets in the glass I called company and told them about it they told me that is how the glass is I told them reading in you book it said there is also clear glass they said the way the glass is that is how it is I said to me that doesn't look right I had friends that came over and said oh where did you buy that door from grossman outlet I said no we bought it at Home Depot full price I was never so embarrassed I requested a tech to come out they said we are not so ending a tech okay fine we will give you your money back rep said you take the door out return it back to Home Depot and we will give you back your money I said okay I paid 700 to install now your telling me I have to pay to uninstall and pay again to reinstall that's right where not paying for it the rep said all where doing is refunding your money for the door don't buy there defective doors manager and rep wasn't help ful at all

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#1 General Comment


AUTHOR: Tyg - ()

 The reason your getting these OD problems IS NOT the BANK!! See although you swipped your card where you made the purchase, its on the company which you made the purchase from to send in thier debit requests in a timely manner. All they would get is a confermation that you have AVAILABLE funds in your account when you swipped you card. I know for a fact that MANY businesses DO NOT do thier debit transactions daily. I have even seen a company like Dennys cause OD issues because they will put in a request a week later then when you dined with them. Not every business drops thier requests daily. You are getting screwed by the companies you are doing business with. There isnt a banker sitting at a computer manually reordering your transactions. Its a automated system that only lists the requests sent in. Sure they can tell you when you made your purchase but the system isnt smart enough to "float" your pending transactions. That is solely on the business where you made your purchase. Debit IS NOT a straight line withdrawl from your account. If these companies are submitting your debit request late then you will have late fees because you spent more then you had available, simply because you made that assumption.

Best bet: Treat ALL debit transactions like a check, in that it can take up to 3 days for the money to be pulled out. That should save you both the embarassment of a debit card being declined and from the a*s your going to make of yourself at the bank.

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