ED Magedson – Founder
Federal Express1300 East Whaley St. Longview, Texas USA
Federal Express Fed Ex "Your house is mislabeled." Longview Texas
I've had many run ins with Fed Ex, lately. Generally, with them leaving a package that needs a signature on my back doorstep or, better still, on my neighbor's back doorstep (and vice versa). It annoyed me, of course, but what happened yesterday was the final straw. I purchased a Rolex, and it was to be delivered the next day, via certified mail, from the jeweler. I told him of my concerns and he assured me it was no trouble. It was to be delivered by 10:30 am.
Well, 11:30 rolled around and I'm seething. I call and get a story of the idiot driver not being able to find our house (on a short street, with ONLY 3 HOUSES, by the way). I told them of the other issues, as of late, ("I don't know anything about that"... they never do) and to send him back out. They gave me the line of BS about "between now and 4:30." I said "No, we PAID for this" and threatened legal action. They said they'd call right back. In the meantime, I called the jeweler and informed him of what happened. He was furious, and called them and gave them a similar speech, also with the threat of legal action. They called back asking for directions, visual cues, etc. (again, the sole purpose of this company is to deliver and figure this kind of thing out) and said it would arrive within half an hour. I told them I would go stand in the yard in 98 degree heat, if it would make it just a bit easier.
As soon as I walked out the door, the aforementioned idiot was rounding the corner, then he did so again, and again… all while I stood their as the very obvious visual aid of an angry person just out for a mid afternoon scowl. I had to practically jump in front of of the godforsaken truck to get him to notice me. The driver, who looked about 12 years old, finally pulls over and takes out what I hope is my very pricey, brand new watch. Now, this would've been a fantastic time to do a little PR work on behalf of himself and the company that inexplicably hired him, but no. The first words out of his mouth were not "I'm sorry", but rather "Your house is mislabeled"...
I'll never get over that statement, as it perfectly demonstrates what is wrong with this company and many humans in general- a flat refusal to accept responsibility for their actions. Yeah, my house has only been sitting on that slab since 196freakin'7!!! But no, not his fault for being too lazy to do his job or look at our clearly labeled mailbox or door, not his fault for trusting the GPS that fails to convey that I don't live in my neighbor's dog run, gotta blame it all on the city of Marshall, and, I suppose, us, for building there and not at our "proper address". His follow up to that, when all the other screw ups that had taken place were mentioned, was to note he'd never been here before. I told him I hoped he never would be again. I signed, took the package, and he was on his way to botch another delivery.
I do a lot of business that involves certified mail, I will never again use Federal Express for anything and will instruct colleagues that they won't either when it comes to me, if they wish to continue doing business together.
This report was posted on Ripoff Report on 07/24/2013 11:11 PM and is a permanent record located here: http://www.ripoffreport.com/reports/federal-express/longview-texas-75601/federal-express-fed-ex-your-house-is-mislabeled-longview-texas-1069903. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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