Report: #764258

Complaint Review: Federal Warranty Servic Corp

  • Submitted: Fri, August 12, 2011
  • Updated: Sat, August 20, 2011
  • Reported By: Jim from NH — Seabrook New Hampshire United States of America
  • Federal Warranty Servic Corp
    PO Box 105689
    Atlanta, Georgia
    United States of America

Federal Warranty Servic Corp Assurant Solutions Deceptive practices re: Appliance Extended Warranty Atlanta, Georgia

*Consumer Suggestion: Appliance Contracts All the Same

Show customers why they should trust your business over your competitors...

We had purchased an extended warranty on a high end appliance (KitchenAid Gas Range) about a year ago. When the glass grease back splash shattered while boiling water, they denied any responsibility, suggesting that it was merely a cosmetic part. Making matters worse their customer service folks transferred me to four different reps, who each asked for the exact same information, but never informed me that the part was not covered until 70 minutes into the call.

I have had other issues with this company as well for covered repairs, in which they sent out the wrong replacement parts, or arrived very late for service appointments. Apparently they have a contract with Whirlpool for extended warranty service. I intend to contact Whirlpool directly to express my dissatisfaction, and would encourage others to do the same.

My suggestion is to not purchase extended warranty coverage from this company.
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#1 Consumer Suggestion

Appliance Contracts All the Same

AUTHOR: IntheKnow - (USA)

Other than the exhorbitantly priced Sears Master Protection Agreement, all appliance service contracts cover electrical, electronic and mechanical failures.  Everything else is considered cosmetic.  Sadly, it's in the mouse print, but nevertheless, never clear in the brochures.  Consumers always suffer the consequences.  Stay away from any extended service contract.  You'll save plenty in the long run.
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