Federal Warranty Service Corporation Mr. Jeff UnterreinerPresidentFederal Warranty Service Corporation260 Interstate North Circle SEAtlanta, GA 30339 Failed to honor warranty and hides behind expensive arbitration. Lies to authorized service and consumer Atlanta GA

March 17, 2015

 Mr. Jeff Unterreiner

President

Federal Warranty Service Corporation

260 Interstate North Circle SE

Atlanta, GA 30339

 Joseph Rein

49 Elm Street

Berkley, MA 02779

 Dear Mr. Unterreiner,

I am writing too you today in an attempt to resolve ongoing warranty, service and cooperation issues surrounding service call's to the above address for the failed repair of a ice maker in a Whirlpool refrigerator; model number GI6SDRXXB06, serial number K20711770. The most resent incident number is 33449304.

 After six attempts by your service provider of choice, D&S Appliance Service, they have been unable to repair the ice maker despite replacing all parts that could be replaced. According to D&S Appliance Service, they have informed your claims department on three separate occasions that the ice maker is not repairable, yet your company refuses to honor my warranty. Instead your company claims that water pressure is low. Since D&S Appliance Service never measured the water pressure, and since the cold water outlet works with plenty of flow, there is no way your company could know water pressure is at fault. As of today D&S Appliance Service has refused to respond to the last three service calls placed by your companies call center stating that the ice maker is not repairable.

I have spoken with your customer service as well a supervisor and have received no satisfaction. I found them to be well schooled in avoidance and delay. They have been made aware that D&S Appliance Service has been unresponsive to the last three service calls and state there is nothing they can do. I requested they send out a different service provider and they refused.

My water supply is on a well with a 40/60 pressure switch. A recent pressure test, requested by your call center, confirms the switch is working and reads correctly, eliminating water pressure as a problem.

 I am asking you to either provide service and repair the ice maker, demonstrate that low water pressure is at fault or honor my warranty.

This problem has existed since November 2014 and has reached epic proportions of avoidance and finger pointing. I do hope you share the importance of a swift resolution to this standoff.

I look forward to your prompt response and a swift resolution.

 Sincerely,

Joseph Rein

508-353-9477

CC: Joseph Erdeman, CEO, Federal Warranty Service Corporation, 11222 Quial Roost Drive Miami, GA 33157

Samuel Bonacci, President, D&S Appliance Service, 151 King St, Unit 101 Franklin, MA 02375