FedEx ripoff, cannot even find an established address, then charges me to return my package! Memphis Tennessee

On March 8th, I FedEx'd a package to my brother with a car tag and registration so he could test drive the car he was rebuilding for our son. That night, he called me to say he was rushing his wife to the hospital. (Turned out she had a brain anyuerism) I mentioned that I had FedEx'd the stuff to him and to just let me know what was going on with my sister in law. We figured, worse case, my mom could run to his house to get the package.

The next morning I call to track the package and I get switched to a customer service rep. He claimed that my package was being held in Brooksville because the address that was on it was no good. I explained to him that in the past month I had mailed 2 checks to that very same address and the postal service had no trouble finding the house and that UPS delivers auto parts to that address at least once a week. He still claimed that could not find it.

At that time I told him that is his driver was so inept that he could not read a map to just send the package back to me as my sister in law was, by that point, being rushed to a hospital hours from home and that no one would be there to answer the phone and give the driver directions.

The next day when I call to track it again, it is still in Brooksville! When I am switched to a customer service rep, they explain that they were trying to reach my brother for directions for delivery. I again explained that no one was home as they were in Tampa at the hospital.

The next day my package came back to me. On March 30th, I get a bill from FedEx, $23.69 for the attempted delivery to an address they could not find and another $14.11 to send it back to me!

I would also like to mention that my brother does not live on a dirt road in the back woods somewhere. He lives in an established community with paved roads and other homes around him and his street can be found on a map. FedEx is a rip-off! I had the priveledge of paying them to send my package on a round trip.

I am thankful that my sister in law did not die and we are praying she will continue to be fine with no complications and that the car runs because the truck (who had no trouble finding the address) came to pick up the car and ship to me without it ever having been test driven. FedEx has lost my business... from now on I use the Big Brown Truck or the USPS for my important mailings!

Jeanne
Cape Coral, Florida
U.S.A.