Complaint Review: Festiva Hopitality Group - Internet Internet
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- Author Confirmed
- Festiva Hopitality Group Internet United States of America
- Phone: 866-933-7848
- Web: http://www.festiva.travel/index.php
- Category: Resorts
Festiva Hopitality Group Festiva Adventure Club lied and misled, made two reservations and they did not honor either after taking credit card information Internet
*Author of original report: resolved
*UPDATE Employee: We want to help with your reservation
Show customers why they should trust your business over your competitors...
They made a reservation and took my credit card info and billed it only to cancel the reservation. I had already bought tickets and made plans based on the dates of their reservation. I called and complained and they made another reservation, took my credit card info again, and told me they would confirm it to me by email. They never did and didn't call me back to explain.
You can't get anyone on the phone. They don't call back. They promise and don't deliver.I'm fed up and wish I had never bought with them.
This report was posted on Ripoff Report on 03/29/2013 09:04 AM and is a permanent record located here: https://www.ripoffreport.com/reports/festiva-hopitality-group/internet/festiva-hopitality-group-festiva-adventure-club-lied-and-misled-made-two-reservations-and-1039041. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 Author of original report
resolved
AUTHOR: disappointed in Charleston - ()
SUBMITTED: Tuesday, April 09, 2013
It turned out to be a lack of communication on their part. They had made two reservations but canceled one without penalty. They made numerous phone calls to correct the situation and make sure we were taken care of. If they had communicated as promised all this could have been avoided.
#1 UPDATE Employee
We want to help with your reservation
AUTHOR: fachelp - ()
SUBMITTED: Tuesday, April 02, 2013
We want to help with your reservation. I work for the company, please email me directly at fachelp@gmail.com.
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