Report: #304300

Complaint Review: Fidelity Data Marketing Group

  • Submitted: Tue, January 29, 2008
  • Updated: Fri, June 20, 2008
  • Reported By: Seminole Florida
  • Fidelity Data Marketing Group
    Deerfield Beach, Florida

Fidelity Data Marketing Group doesn't perform or respond as advertised. Investing in their lead generation is wasted money. Deerfield Beach, FLORIDA Nationwide

*REBUTTAL Owner of company: Misrepresenting facts

Show customers why they should trust your business over your competitors...

Fidelity Data Marketing Group is a lead generation company, in this case live transfer reverse mortgage leads. The live leads were to meet the specific criteria of the reverse mortgage program, express an interest in learning more about the program, and be on the phone line when transfered.

I purchased 20 as a test of their service. The owner Douglas Ross assured me that any leads which did not meet the agreed criteria or indicated they where not interested when transfered would be replaced. This did not happen.

I will say we received 20 calls. The problem is many did not meet the agreed upon standards. Others told the operator they did not wish to be transfered, but were transfered anyway. In all I requested replacement on 14 of the 20.

After some email and phone conversations, Doug agreed to look at the 14 I wanted replaced. Two days later we received an email stating that Fidelity had tried to transfer 3 leads but we could not be reached. Odd considering my inbound phone room was operating the entire time. The written information on the 3 leads was attached in the email. They proved to be just like all the others.

Since that contact there has been no response to any of my phone calls or emails. It's clear that they have no intention of living up to our original agreement.

Don't make the same mistake. Steer clear of Douglas Ross and his company!!

Seminole, Florida
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This report was posted on Ripoff Report on 01/29/2008 09:31 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 REBUTTAL Owner of company

Misrepresenting facts

AUTHOR: Doug - (U.S.A.)

We did contract to do 20 leads via voice message broadcast with Tom Bales President of Seminole Funding. These calls were made to households with head of household over 65 years of age fro. Reverse Mortgage. After listening to a 30 second recorded message..interested parties are urged to hit 1 on the dial pad to speak to a loan specialist. To hit 0 to be taken off the list.

Once the person hits 1 they are trnsferred to our operators. We ask them two questions. If they are over 62 years of age and if they want to hear information on the Reverse Mortgage Program that was mentioned in recording. Those that answer yes are transfer to client live.

We supplied 20 transfers. After listening to recording we getting replacement requests. We did supply 7 additional replacements. Many of the repacements they wanted were bogus requests. The tapes didn't back up the cliams they made. We honored 7 of the 14 they requested. All had said they were interested and they knew it was regarding a Reverse Mortgage.

Tom Bales VP, Bruce Benz gave us a different phone number to transfer replacements to. All 7 transfers failed. No one answered the new 800 number he had given us. The leads were placed on online system for them to contact themselves. They wanted another 7. We tell all customers that if a transfer fails because their phone isn't answered is not replaceable. To replace another 7 leads would mean that we would be around $600 in the red on a $1200 order

Even though we lost $200-$300 fulfilling this order. Mr Bales has seen fit to post a derogatory report and cost us an enormous amount of business.

We can supply referrals of many mortgage companies who are using or have used this same system to close many loans.

We transferred 27 leads on a 20 lead order. Lost $200-$300 and now have lost somewhere around $50,000 worth of business due to this report.
That is only the business we know about. Those that have cancelled orders after reading his report and told us that they are cancelling as a direct result of reading it.

We are now in the process of going over each and every one of his leads to see how many appointments his loan officers went on and how many closed loans were generated.

It's unfair to lose money on an order...then be slammed when you don't agree to supply an endless supply of leads. Basically...anyone can extort you with the threat of this website.
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