• Report: #980615
Complaint Review:

Fidelity Warranty Services

  • Submitted: Tue, December 11, 2012
  • Updated: Tue, December 11, 2012

  • Reported By: LarryD — Princeton West Virginia United States of America
Fidelity Warranty Services
P O Box 8567, Internet United States of America

Fidelity Warranty Services Refusal to refund Internet, Internet

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On May 1, I purchased a new Hyundai. The dealer waited until papers were ready to be signed, and offered an extended warranty. Dealer said offer of extended warranty only good for today.

I told him fine. i would buy the car, and come back by end of day if I wanted warranty. Then he changed story. He said I could not just buy the warranty today, but only at time of vehicle purchase.

I said I would be back in two hours, buy the vehicle, and let him know if I would buy warranty at that time. He then showed me where I could, within 30 days request a full refund. Stupidly, I bought. Then I decided to cancel.

I cannot get Fidelity Warranty to respond to various letters, including correspondence from last May, now more than six months ago.Not one word of an answer to me on anything.

I have contacted the BBB, which gives Fidelity an A+ rating. Fidelity did respond to BBB's first inquiry, which is the only response of any kind I have gotten. They admitted that I cancelled in May, but suggested the refund must have been made to the lien holder. That is worthless. There never was a lien on that car. But now, Fidelity will not respond to further inquiries from the BBB. 

After many attempts, neither the dealer, Hyundai, or Fidelity think I am worth a response.

I am out $1,585 for a warranty, which was canceled in May. And nobody thinks the customer deserves one syllable of a response. Many efforts, primarily by mail and email, and nobody responds to anything. In person at the dealership, I got put off.

I can't imagine that I would ever buy another new Hyundai under any circumstances. I got into this mess at a Hyundai dealership. Hyunda should put pressure on their affiliate insurance company for a refund to be made. 

In case anybody wonders, I have thus far largely avoided making phone calls, because of some past experiences I have had with phone calls with other entities, where somebody says I said something I didn't, or agreed to something I didn't. I have tried mostly writing, as it is harder to argue over what is said in writing. But I have simply asked for my refund. Nobody says I am not supposed to get one. But nobody will send one. 

This report was posted on Ripoff Report on 12/11/2012 02:08 PM and is a permanent record located here: http://www.ripoffreport.com/reports/fidelity-warranty-services/internet/fidelity-warranty-services-refusal-to-refund-internet-internet-980615. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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