Complaint Review: Fields Data Recovery
Fields Data Recovery Eric Keck Incompetent or Crooked? Pick one. St.Louis, MO Nationwide
*Consumer Comment: Eric Keck is an Honest Employee
I have a 2001-era Compact Flash for camera (64MB). It is solid state; that is, it's a digital chip. I asked Fields Data Recovery to give me an estimate because the young women who spoke on the phone said it was probably going to be close to $99...the minimum. I sent it to them. And waited. And waited. Finally, I paste the email conversation with Eric Keck, the account rep: Just touching base with you about the drive you have with us. Just seeing if you have decided what you wanted to do with your drive. Touch base with me when you get a chance.
Thanks! You charging over $800 for the retrieval would be way too much by a factor of 10 even if I had plenty of disposable income. It's an insult to the intelligence of any rational human being after you spent (what? an hour?) that little time and attention on it. It probably took your bench tech one run through what is likely a standard software to retrieve less than 64MB of 2001 compact flash data. We don't have bench tech's working here. We have data recovery specialist. I'm not sure on the exact amount of time spent on your drive, but even a head swap takes less than an hour, and you probably know the going rate for one of those. That aside, would you like me to send you back your drive? Thanks! Eric Keck
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